Relationship based routing
Your business captures an immense amount of valuable information about your customers in Salesforce.com such as how they rank in terms of annual spend, what products and services have they purchased, which of your products or services are they currently considering. Is their credit account current? How often are they calling customer service and how long does it take you to solve their problems? The list goes on…
Put this valuable data to work when you interact with your customers on the phone with Natterbox Relationship Based Routing.