Sum Up

Increased agent’s productivity by 33%

Challenges

They were looking to rapidly expand from two countries to multiple countries within six months

They were unable to log calls in their CRM or keep track of their vital business statistics.

With global sites where their employees spoke different languages, they needed to monitor overall customer support.

Benefits of using Natterbox

Capture
The simple wrap up codes and notes for the inbound customer service line has given them the ability to track key customer problems.

Route
By utilising Relationship Based Routing they can prioritise incoming calls; so VIPs are never left waiting in a queue.

Record
The call recording provides not only a useful training tool for new staff but it also allows supervisors to monitor their team’s progress so they can give better guidance.

Report
The business now easily generate reports which allow them to compare productivity across teams and the company

Let's talk

sales@natterbox.com

EMEA +44 203 510 0500
Nordic +46 8 4030 9112
APAC +61 2 8244 3000
USA +1 646 762 2111