They were looking to rapidly expand from two countries to multiple countries within six months
They were unable to log calls in their CRM or keep track of their vital business statistics.
With global sites where their employees spoke different languages, they needed to monitor overall customer support.
Benefits of using Natterbox
The simple wrap up codes and notes for the inbound customer service line has given them the ability to track key customer problems.
By utilising Relationship Based Routing they can prioritise incoming calls; so VIPs are never left waiting in a queue.
The call recording provides not only a useful training tool for new staff but it also allows supervisors to monitor their team’s progress so they can give better guidance.
The business now easily generate reports which allow them to compare productivity across teams and the company
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