“Natterbox has delivered at least an hour a day in productivity gains for each user. This equates to estimated £4,000 savings per user and a £200,000 annual saving across the business. All this for a solution that cost no more than our previous telephony system which delivered a fraction of
- Unreliable telephony service.
- No Salesforce integration.
- No call recording.
“Being able to quickly access a call recording from within Salesforce ensures we understand customer needs with great accuracy and
has eliminated an area for potentially costly mistakes.”
- Highly available cloud telephony service.
- Intelligent inbound call routing based on Salesforce data.
- All call details captured into Salesforce.
- Salesforce CTI for outbound call optimisation.
- Calls recorded and accessible within Salesforce.
“The Natterbox system also has full support from our consultants. They see every day how it is making them more effective which means they sell more, earn more and therefore positively impacts staff satisfaction and retention.”
Key business benefits
- Over 25% increase in sales call productivity.
- £200k in annual productivity savings.
- Significantly improved telephone customer experience.
- Call data capture.
- Comprehensive reporting for business insight.
”You always hope the vendor organisation matches the product and in that respect Natterbox also exceeded our expectations.”