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Essential information about call recording legislation in Australia, the United Kingdom and the United States

This blog post will tell you what you need to know about call recording laws in the US, the UK and Australia. All call recording, whether mobile call recording or landline, are subject to some controversy. However, recording a call might also be mutually beneficial in case of a dispute. In the UK, for example, companies in the Financial Services are required by law to record calls. We believe call recording will become the…

Drive adoption of Salesforce in your company

You’re all set up. You have decided to get a proper CRM system. You choose Salesforce, get it set up, and then you start creating accounts and send out invitations to the relevant people in your company. Soon, that magnificent overview of growth in sales will be the pride of your morning dashboard. Then nothing happens. So after a…

Follow-The-Sun Support – Isn’t Just About The Sun!

Follow-The-Sun support well deserves its highly accolated reputation. The system enables you to provide your customers with 24/7 support worldwide, previously a level of service only available to big corporation’s customers. You can read about what 24/7 FOLLOW-THE-SUN support is, why it’s important and the infrastructure challenges faced when providing it in our previous blog…

Follow-The-Sun Support: The Challenges And How To Overcome Them

Follow-the-sun support has fast become the top worldwide standard of customer service. The idea is to provide all your customers and (potential) customers throughout the world with 24/7 support by call routing to available service representatives around the…

Cloud vs Hosted? Same Same but different!

Moving your PBX to the Cloud is no longer an exotic idea. We are now seeing broad adoption of this strategy for business telephony but if you regularly hear the words Hosted, Cloud and SaaS (Software-as-a-Service) used in the same sentence to describe the same thing you are not alone. There is understandably some confusion around these interchangeable terms so it’s worthwhile you pressing your Hosted/Cloud/SaaS provider for more information about…

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