Complete telephony services for Salesforce. Better selling and better customer service.
500 organisations from startups to global organisations with thousands of users rely on Natterbox to integrate Salesforce® with telephony to set new standards in customer service experience & drive measurable sales success.Contact Us
Telephony managed inside Salesforce
Natterbox has embedded complete cloud telephony management into Salesforce®. Telephony can now be managed by Salesforce® managers and administrators through the familiar Salesforce® interface. Managing telephony tasks including adding users, telephone numbers, creating call policies and calling groups is easy.
Manage telephony complexity
Business telephony is a complex construct of functions and capabilities that are usually sourced from multiple suppliers. Natterbox has removed this complexity. As we are both a global telecommunications supplier and Salesforce® telephony integration supplier we are uniquely able to provide a single source for all components required to deploy a global voice and telephony services that are natively integrated into Salesforce®.
Additional integrated Salesforce telephony services
Whether Salesforce is used by an office based contact center or mobile sales and support staff, Natterbox VoiceCloud for Salesforce delivers a rich set of telephony integration capabilities to drive sales and service excellence as well as a brilliant customer experience.
Better customer experience - speak to the right person every time
Natterbox uses any information in Salesforce® to make intelligent, relationship-based call routing decisions to ensure customers connect with the right person. What’s more the agent knows who is calling and the customer record is already on screen when the call is connected. The result is a faster, personalised customer experience. VIP customers are prioritised to get their calls answered fast. Sales calls are more productive and service SLA’s are achieved.
“Smart call routing ensures every inbound call connects instantly & directly to a native speaker or a personal account manager.”
Drive sales and service team productivity
Integration between your phone system and Salesforce® delivers multiple intuitive time saving features that increase call productivity and effectiveness. Calls are made directly from Salesforce®, customer records automatically retrieved and updated with call details, call management processes are streamlined. This ensures that sales and service staff spend more time talking to customers and call data is accurately and automatically recorded into Salesforce®.
"Now we have comprehensive data capture, the agent always has current information about the customer available for every call. This along with reduced administration time has resulted in a 50% increase in agent productivity."
Comprehensive data capture & Integrity
New or existing customer call details are automatically captured into Salesforce® to drive productivity, data accuracy and CRM adoption. All call data is placed as an activity against the relevant contact, lead or account. The result – customer call data is comprehensive, accurate and always up to date. Link to Voice Intelligence Capture
“From having no visibility at all, we can now track the progress of every sales lead. I have complete transparency of the effectiveness of my sales team.”
Record Customer Calls
Recording customer calls is important for compliance, training or customer information accuracy. Landline and mobile phone call recordings are automatically added to Salesforce customer records and are quickly and securely accessible from within Salesforce®. Auditable compliance with privacy and record-keeping regulations ensures that both the business and legal requirements are catered for.
“Pageant Media record on average 650 calls a day. Their sales teams can listen back to call recordings to make sure they are on-point and up-to-date to build better relationships and improve the customer experience. Improved sales effectiveness subsequently generated significant growth for the company.”
Improved Analytics & Management Reporting
Incorporating telephony into management reporting drives better business insight, more accurate forecasting and customer best practices. Natterbox has over 120 native, customisable reports and dashboards that summarise call activities and can apply analytics to resolve issues and drive sales and service teams best practice.