Author: Jamie Cooper
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The Agentic Enterprise Arrives: Building Voice AI Agents That Truly Work
The future of customer experience is Agentic — and it starts with Voice. As Salesforce’s launch partner for Agentforce Voice, Natterbox shares its best practices for building Voice AI agents that truly work inside the new Agentic Enterprise. From controlling agent behaviour and embedding context from CRM data to designing fluid, human-like conversations and monitoring…
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The Future Is Agentic: Salesforce Reveals Agentforce 360 at Dreamforce
Dreamforce 2025 marks a new era for Salesforce and its customers with the launch of Agentforce 360, the foundation of what Salesforce calls the Agentic Enterprise — a world where AI doesn’t replace people, it elevates them. Agentforce 360 connects humans, AI agents, and trusted data on one platform, redefining how work gets done. From…