Author: Sam Swain
-
Introducing Natterbox AI Assist: Automate Post-Call Tasks and Boost Agent Productivity
The contact center industry is evolving rapidly, and businesses are increasingly looking for AI-driven contact center solutions to improve efficiency while delivering high-quality customer experiences. At Natterbox, we’re excited to announce the launch of AI Assist, our latest AI-driven solution designed to automate post-call tasks for contact center agents and sales reps. Why AI Assist?…
-
Autumn 2024 Product Release
Autumn 2024 is Here, Elevating Customer Experience with AI, Voice, and Digital Our commitment to providing cutting-edge technology for contact centers has led to the release of several key features aimed at improving operational efficiency, enhancing customer experience, and empowering teams with powerful AI-driven insights. In this release, we’re excited to unveil our latest advancements…
-
How Can AI Call Coaching Transform Your Contact Center’s Performance?
In today’s fast-paced contact centers and sales teams, effective coaching is critical for shaping the customer experience. Every conversation matters, and the ability to coach agents has never been more important. Traditional call coaching methods often fall short of capturing the full picture, leaving team leaders with limited insights and opportunities for improvement. Enter AI…
-
Summer 2024 Product Release
Welcome to Summer 2024 with Natterbox: Sizzling Solutions for Seamless Interactions! As the warmth of summer sets in, Natterbox is excited to unveil our latest enhancements and innovations designed to transform your customer interactions and streamline your operations. Our Summer Release 2024 introduces a suite of features across Natterbox Voice, Service Cloud Voice, Digital Channels,…
-
Revolutionizing Customer Support with Natterbox Remote Assist
Overcoming Traditional Call Center Frustrations Customers often dread calling support lines due to the anticipation of being transferred multiple times, repeating their issues, and struggling with communication barriers. This common experience leaves many frustrated and dissatisfied, as their problems may remain unresolved even after extensive efforts. The Need for Multi-Channel Support Solutions In today’s multi-channel…
-
Spring 2024 Product Release
Welcome to Spring 2024 with Natterbox: Blossoming Conversations Await! As we embrace the refreshing spirit of spring, Natterbox is excited to introduce our latest set of features and enhancements aimed at enhancing your customer conversations and simplifying your operations. With our Spring Release 2024, we’re rolling out a range of innovations spanning Natterbox Voice, AI, Digital Channels, and Salesforce…