Category: Contact Centers
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The Competitive Edge in Business: Personalised Customer Service
Thanks to the abundance of technology at their fingertips, consumers now have access to a vast amount of products and services and are accustomed to instant gratification. Customers are always right. And with the growing popularity of price comparison websites and simple internet searches, customers now also have control and agency over costs and services.…
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Nurturing Higher Customer Lifetime Value One Conversation at a Time
Your customer is not a commodity. From all reports, we are experiencing a ‘retail recession’ and figures show that consumer confidence is plateauing. So now, more than ever, maintaining a healthy flow of sales is a matter of survival. It is well known that the greatest source of new business and sales you have is…
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Improve Your Voice, Improve Your Customer Service
How essential is your business’ telephone? Despite an increase in the adoption of digital communications, the telephone is still the prevalent choice when it comes to reaching out. Whether it’s support line, or for your sales or service team, it is important that your voice is connected to your customers. Nothing beats human interaction when…
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The Power of Human Connection: Why Customers Want You to Save The Day
Charles Heunemann, Managing Director, Vice President Asia Pacific for Natterbox Limited In a world where businesses grow more alienated from their customers every day, the rise of AI and chatbots threaten to cut out human connection entirely. One single negative customer experience can result in the loss of a potential loyal and lucrative client, and…
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The Global Enabler: The technology you need to take your business to the world
As Sir Richard Branson famously said: “No new business is worth starting in these times unless it can go global.” While it may be all well and good for the billionaire serial-entrepreneur to assert this, for many Australian small and medium businesses, the reality of expanding globally presents many barriers which are difficult to overcome.…
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My call is important to you, but I don’t want to hold the line!
The phone used to be our standard go to for communicating, after all it was our only way of communicating quickly, with the only alternative being the good old Royal Mail. As children we would call our friends after school (and I personally remember getting into a lot of trouble for calling chat lines as…