Category: Voice
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How Businesses Will Need to Shift Their Customer Service as the UK Copes with Localised Lockdowns
Current events have taught us that customer service will never be the same. In an era of social distancing, it is clear that connectivity – and most importantly telecommunications including cloud telephony – is essential. The availability of customer response plays an indispensable role as the UK copes with the uncertainty of tightening restrictions and…
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Strengthening Our Relationship With Salesforce
We were recently chosen to participate in the Salesforce Accelerate Grow program, which helps existing partners advance their growth in the marketplace. The program is led by a network of subject matter experts with extensive experience both within the Salesforce and startup communities. Its goal is to provide the insights and support we need to strategically align…
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10 Tips for Combatting Telephobia
How often does your home phone ring? Do you even still have a landline? I do. However, until a few weeks ago, I honestly very rarely answered it! Mainly because it was either someone trying to sell me something or one of my in-laws trying to reach my husband. There was a time when the…
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Are You Catfishing Your Customers?
For the first year, I’ve found myself watching Channel 4’s The Circle, and it’s fascinating to see how the players interact with one other by text message alone. I was unsure what to expect, originally wondering whether the messages would be by voice rather than text. However, now more familiar with the game, I see…
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Nurturing Higher Customer Lifetime Value One Conversation at a Time
Your customer is not a commodity. From all reports, we are experiencing a ‘retail recession’ and figures show that consumer confidence is plateauing. So now, more than ever, maintaining a healthy flow of sales is a matter of survival. It is well known that the greatest source of new business and sales you have is…
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Improve Your Voice, Improve Your Customer Service
How essential is your business’ telephone? Despite an increase in the adoption of digital communications, the telephone is still the prevalent choice when it comes to reaching out. Whether it’s support line, or for your sales or service team, it is important that your voice is connected to your customers. Nothing beats human interaction when…
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Natterbox relegates phone anxiety to the past with Mindful AI
London – 1st April 2019; Natterbox, a leading provider of global voice cloud services, has today announced the addition of a new Mindful AI capability designed to address and soothe the frayed nerves of customers dealing with stressful phone calls whilst using its telephony platform. The new Mindful AI service can detect when a customer…
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How do you get a 360° CRM view of mobile phone activities?
In today’s business world, who does not have a mobile phone? Whether it be a company provided device or increasingly a BYOD (Bring Your Own Device), this can pose a challenge for businesses relying increasingly on data insights and technologies such as CRM to power their business success. Of course, Salesforce itself is mobile friendly…
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My call is important to you, but I don’t want to hold the line!
The phone used to be our standard go to for communicating, after all it was our only way of communicating quickly, with the only alternative being the good old Royal Mail. As children we would call our friends after school (and I personally remember getting into a lot of trouble for calling chat lines as…