Tag: voice
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A Practical Guide to Projecting Your Conversational & Agentic AI ROI
You don’t need another article telling you “AI is the future.” You need a practical way to prove its value to your CFO. This guide cuts through the hype and gives you a simple framework to build a real business case for conversational and agentic AI in your Salesforce contact centre. Executive Summary: Your AI…
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Conversational AI in Financial Services: The New Standard for Trust, Security and Efficiency?
In financial services, a conversation is never just a conversation. It’s a moment of high trust, bound by strict, complex regulations and immense security risks. Customer expectations are high, demanding real-time, personalized service without compromising the privacy or security of their data. Add to this the fact that customers can range from tech-savvy millennials to…
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What is Conversational AI? Chat & Voice Explained
We’ve all been there. You have a simple question for a company, so you open their web chat, and a friendly little bot pops up. You type your query, wait a few seconds, and get an answer that’s at best confirming something you already knew. At worst, the answer is completely irrelevant. Recently, our CEO…