Pricing
Not sure what you need? Talk to us and we’ll customize a plan that’s perfect for you.
Select the Right Plan for You
PRO
Fully-featured voice solution for small to midsize contact centers and sales teams.
Starting at
$60
£45
$81
52€
per user per month
Features:
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100% Salesforce Integration
100% Salesforce Integration
Manage your entire voice platform from Salesforce with Natterbox, which captures over 75 data points from each call and features 65 custom objects.
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IVR, ACD, and Call Routing
IVR, ACD, and Call Routing
Easily design, build, and deliver unparalleled customer journeys with clicks, not code.
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Click-to-Dial
Click-to-Dial
Click any phone number in Salesforce to trigger a call from our CTI.
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Dialer
Dialer
Dynamically push leads, contacts, and accounts for your agents to call from any number of Salesforce fields.
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Screen Pop
Screen Pop
Instantly understand who’s calling you and why they’re calling with a 360° view of your prospect and customer information.
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Voicemail Drop
Voicemail Drop
Pre-record messages to leave as soon as you reach a prospect’s or customer’s voicemail.
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Call Recording
Call Recording
Automatically record calls, store them securely, and access them from directly within Salesforce.
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Real-Time Call Coaching
Real-Time Call Coaching
Enable supervisors to listen in without being heard, speak only to the agent, or speak to both parties on the line from anywhere in the world.
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Real-Time Dashboards
Real-Time Dashboards
Customize wallboards for a live view of performance against SLAs and key metrics.
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Native Salesforce Reports
Native Salesforce Reports
Leverage out-of-the-box Salesforce reports that track detailed metrics including dials, talk time, and call abandonment rate.
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Support for Non-Salesforce Users
Support for Non-Salesforce Users
Provide non-Salesforce users with all the benefits of Natterbox via our web app that’s managed directly from Salesforce.
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Mobile App
Mobile App
Empower your service agents and sales reps to handle both inbound and outbound calls anytime, anywhere while having all their call data tracked inside Salesforce.
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24/7 Support
24/7 Support
Enjoy anytime access to our dedicated support team.
PREMIUM
Next-level voice features that facilitate more personalized conversations.
Starting at
$104
£79
$139
93€
per user per month
Everything in Pro, plus:
-
Dynamic Routing
Dynamic Routing
Achieve truly personalized routing by using your Salesforce data to route calls based on agents’ skills, account owners, opportunity/case owners, and more.
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Web2Lead
Web2Lead
Instantly connect your sales reps to prospects as soon as they show interest on your website.
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Email, SMS, and Chatter Alerts
Email, SMS, and Chatter Alerts
Trigger notifications to your customers or agents to, for instance, confirm a payment or the date of an appointment.
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Local Presence Dialing
Local Presence Dialing
Choose the best number to display to increase call pickup rates.
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Post-Call CSAT Surveys
Post-Call CSAT Surveys
Enable customers to rate interactions they’ve had with your agents following calls to track customer satisfaction.
ENTERPRISE
For companies that need advanced configurations and want full service.
Let’s Talk!
Let’s Talk!
Let’s Talk!
Let’s Talk!
Custom pricing upon request
Everything in Premium, plus:
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AI-Based Call Coaching
AI-Based Call Coaching
AI-powered analytics engine that highlights calls that require attention, taking the guesswork out of quality assurance and provide actionable feedback.
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Advanced Custom Call Flows
Advanced Custom Call Flows
Our voice experts will work with you to build highly personalized customer experiences to deliver the greatest speed to value.
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Ongoing Optimization
Ongoing Optimization
Ongoing optimization and configuration of your Natterbox setup as your priorities and business needs change.
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Quarterly KPI Business Reviews
Quarterly KPI Business Reviews
We’ll meet with your leadership team quarterly and present the details of how Natterbox is impacting your business.
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Priority Customer Support
Priority Customer Support
If you ever have a question or need help, your requests go to the top of the queue for immediate response and resolution.
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Dedicated Success Manager
Dedicated Success Manager
Receive a dedicated Customer Success Manager for optimization and year-round customer success.
Choose Add-On Features to Enhance Your Capabilities
Speech Analytics
Take the guesswork out of quality assurance and training with Natterbox Insight.
Learn More
SMS
Send and receive SMS/MMS messages to your Salesforce leads/contacts via your mobile device or desktop through Salesforce.
Learn More
PCI Payments
Securely process payment information over the phone using a fully PCI DSS compliant solution.
Learn More