Resource Category: Contact Centers

• Urban

  

  Urban has always focussed on the personal touch and connecting people to provide treatments to customers in their home. As the business started out based around a phone line, maintaining that connection to build trust between customers, therapists and the business was and will continue to be crucial. Presently, a predominantly app-based business, providing that…

• Moneyfarm

  

  Despite being a digital-first business, being able to connect customers with human investment consultants lies at the heart of Moneyfarm’s business. Offering a more human and secure communication to customers was critical.