Resource Category: Voice

• George P. Johnson

  

  GPJ’s previous phone system was not growing in conjunction with their business needs, and they had several items not functioning in a manner that was supporting their business model. Generating reports was extremely difficult and time-consuming, which used to take up to 10-20 hours a week.

• LadyBoss

  

  LadyBoss is a fast growing business, and they needed a solution that would meet their business needs. At the start of their journey they were highly reliant on emails, and then moved to implementing a phone system to meet customer requests and increased demands. However, as their business scaled, their previous provider was not able…

• Texecom

  

  Natterbox’s global business phone system was the best solution for Texecom. It’s fully embedded and managed within Salesforce, storing all call data within the system. This provided Texecom with a suite of dynamic management reports and total visibility of their contact centre enabling them to make business decisions based on accurate data. With Natterbox being…

• Delphi Technologies

  

  Delphi needed a solution to manage approximately 4,000 monthly customer service calls for both customer inquiries and technical support. Their previous phone system lacked integration with Salesforce™ and this meant that in order to generate reports, the team had to extract data and then import it into their CRM. This led to data being limited,…

• The Motor Ombudsman

  

  The Motor Ombudsman’s previous phone system was outdated and lacked a connection to any CRM platform, which meant they had zero visibility on how many calls were being taken or missed per day. Call recordings are a fundamental requirement for TMO, and with their previous system, they were simply placed unlabelled into a network file.…

• Wildlife Victoria

  

  After the decision to move operations from Fitzroy to a heritage listed building in Abbotsford, Wildlife Victoria went to market to find a new telephony system provider. Rather than moving their outdated legacy PBX phone system, which was dependent on an old ISDN technology, they decided to go for a modern solution. Wildlife Victoria required…