Say Goodbye to Call Queues and Hello to 24/7 Customer Service
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contact center AI assistant and agent offering before it’s released.
Hearing is Believing
Don’t just take our word for it, hear for yourself what an AI-driven voice experience can be. We’ve taken the current customer experience for some well known brands and created an example of what the experience could be using an AI agent or assistant.
Current Experience
AI Experience
Current Experience
AI Experience
Combining Humans and AI to Deliver Faster Service and Better Experiences
Product UI
No more call queues
With Natterbox, customers instantly connect to personalized support—no waiting, no frustration, no hold music. Our AI answers every inquiry in real-time, completely eliminating queues and hold times. Deliver world-class service by ensuring every customer interaction starts immediately, feels personalized, and is resolved quickly.
No more repeat questions
Due to our deep integration with Salesforce, our AI seamlessly retains previous interactions, questions, and preferences—eliminating the frustration of repeating information. And if a conversation transitions, the AI automatically summarizes the customer’s challenges and clearly passes context to the next agent, enabling smooth, informed interactions at every step.
No more 9 to 5 service
With Natterbox, your contact center stays open 24/7, responding to customer needs at any hour—no voicemail or call answering service required. Ensure customers always get immediate assistance, reliable answers and helpful support no matter when they reach out.
Your AI Contact Center, Simplified.
Deploy AI in minutes not months
You don’t need a data transformation project to start using AI in your contact center. With Natterbox, you can get started with as little as your website, PDF or knowledge base. Skip the complexity and start seeing value immediately.
Reliable & compliant AI you can trust
You shouldn’t trust your customer conversations to any old conversational AI provider. Natterbox’s solution combines industry-leading governance and validation to ensure conversations stay accurate, compliant, and bias-free.
Engage with your customers anywhere
Deliver conversations that feel seamless—no matter the channel. Unlike other providers limited to voice, Natterbox connects across voice, SMS, and WhatsApp, so you can meet customers where they are, when they need you most.
AI that complements, not competes
By intelligently routing customers to other AI platforms like Agentforce, our solution seamlessly integrates with your existing AI infrastructure, ensuring every conversation is matched to the right agent for the best possible customer experience.
Your AI Journey Starts Here
Implementing AI into your contact center is an evolution, not an overnight change. That’s why we recommend looking at AI across three key areas of your contact center.
Employee Efficiency
Employees are your contact center’s greatest asset. Unfortunately, they often spend too much time on basic conversations and post-call administrative tasks. AI coaching and post-call automation free employees from routine tasks, and allows them to focus on what matters most. Your customers.
AI to Assist Customers
The current customer experience is broken. Instead of navigating endless menus and phone trees, our AI Assistant allows customers to speak naturally and quickly have their questions answered or be connected to the appropriate resource to assist them.
AI Agents
Companies face a major challenge in solving customer queries efficiently. AI agents deliver instant answers, dramatically reduce wait times and free employees to focus on high-value customer interactions.
The Natterbox Difference
Product UI
Native Salesforce integration
Experience true Salesforce integration with Natterbox. Our contact center solution is built exclusively for and managed entirely within Salesforce. No need to learn separate systems to run your contact center.
Industry-leading infrastructure
Unlike other providers, Natterbox owns its telecom infrastructure, guaranteeing industry-leading uptime and eliminating potential points of failure in your contact center.
The easy contact center solution
From our drag and drop policy builder to our intuitive AI admin, Natterbox prides itself on being the easiest contact center solution to use on the market.
Our contact center DNA
Unlike generic AI startups, Natterbox was built from the ground up for contact centers. We know what drives great customer experiences—fast answers, seamless handovers, and human empathy. That’s why our AI doesn’t just sound smart – it’s designed to perform where it matters most.
Customer Stories
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Seattle Sounders FC
Seattle Sounders FC runs a lean operation, with a dedicated team that is often stretched during high-pressure periods such as season ticket renewals. The service team, responsible for delivering exceptional fan experiences, faced challenges in maintaining consistent service quality across a high volume of interactions.
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DiamondBack Covers
DiamondBack Covers faced several key challenges in their customer support process: communication delays, frustration with photo/email process, risk of unnecessary returns, time-consuming troubleshooting
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Optima Dermatology
Optima Dermatology faced significant challenges with their existing contact center system from their previous provider. While functional, the system wasn’t tailored to the specific needs of a healthcare provider. Key issues included: inefficient call routing, limited integration capabilities, lack of flexibility.