Contact Centers
It’s one thing to tell customers, “Your call is important to us.” It’s another to make them believe it.
TRUSTED BY THESE BRANDS AND MORE
Salesforce Voice for the Modern Contact Center
Build your contact center from directly within Salesforce to personalize caller journeys and provide agents with the information they need to deliver award-winning customer service. Available for Service Cloud and Service Cloud Voice.
Personalize service at scale
Gain a 360° view of every customer and help agents deliver highly personalized customer experiences. By using skills-based routing, you can connect callers directly to the right agent or to a personalized IVR message to decrease call waiting time by 80%.
Supercharge agent productivity
Increase first-contact resolution by providing agents with a full customer history inside Salesforce. Automatically deflect lower-priority cases to personalized IVR menus. Decrease call abandonment by 30% and reduce operational costs by 25%.
Manage like a pro
Track key performance metrics in Salesforce. Use call recording and live coaching features to manage quality assurance and drive continuous improvement across your team. With Service Cloud Voice, you can monitor calls and capture insights to assist and coach your service teams, no matter where your agents are working.
See Why Our Customers Love Natterbox
Let’s Get Started
Want to learn more about why industry leaders around the world trust Natterbox as their cloud telephony provider? If you’re ready to leverage the power of voice to transform your contact center operations, let’s talk.
