Contact Centers
It’s one thing to tell customers, “Your call is important to us.” It’s another to make them believe it.
AI-Powered Salesforce Voice for the Modern Contact Center
Build your AI-Powered contact center from directly within Salesforce to personalize caller journeys and provide agents with the information they need to deliver award-winning customer service. Available for Service Cloud and Service Cloud Voice.
Contact Centers Product UI
Personalize service at scale
Gain a 360° view of every customer and help agents deliver highly personalized customer experiences. By using skills-based routing, you can connect callers directly to the right agent or to a personalized IVR message to decrease call waiting time by 80%.
Supercharge agent productivity
Increase first-contact resolution by providing agents with a full customer history inside Salesforce. Automatically deflect lower-priority cases to personalized IVR menus. Decrease call abandonment by 30% and reduce operational costs by 25%.
Manage like a pro
Track key performance metrics in Salesforce. Use call recording and live coaching features to manage quality assurance and drive continuous improvement across your team. With Service Cloud Voice, you can monitor calls and capture insights to assist and coach your service teams, no matter where your agents are working.
Automate with AI
Leverage industry-leading generative AI to power advanced AI functionality. At its core is our AI Prompt Studio, where everything begins. With Prompt Studio, you can create custom AI prompts that fuel each of our AI features, from providing valuable feedback through AI Call Coaching to streamlining post-call tasks with AI Assist.
See Why Our Customers Love Natterbox
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Very efficient user interface; has boosted quality and efficiency of customer relations; really integrated well into Salesforce. Would definitely recommend.
Jack Turner
Communications Team Member
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We recently adopted Natterbox for our operations across Australia, India and for our new contact centre in Manila, Philippines. Service performance has been excellent and their support team have been great to work with.
Matt Sutton
Founder / Director
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The Natterbox team was able to set up our remote contact center within 48 hours. Solid choice for telephony!
Justin Szczurowski
Senior JavaScript Engineer
Get Started Today
Want to learn more about why industry leaders around the world trust Natterbox as their contact center solution? Let’s talk.
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