Natterbox Platform

Your global partner for secure, scalable, and seamless business communications.

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Experience that Matters

15+ Years

Cloud Contact Center Experience

719+

Million Calls

1.8+

Billion Call Minutes

99.999%

Uptime

Contact Centers Product UI

Enterprise-grade technology you can trust

Experience unmatched reliability with global redundancy to ensure consistently excellent call quality, and enable meaningful, seamless conversations.

Uncompromising Call Quality

Leverage our global high-capacity, low-latency, low-jitter network combined with Tier-1 carriers worldwide, for crystal-clear interactions.

Global Auto-Failover

Our services run across three fully independent Availability Zones within each of our six regions, offering advanced resilience against outages from natural disasters and network disruptions.

Cross-Region Resilience

Seamless cross-region failover ensures business continuity on a global scale.

A man speaks into his headset while looking at a monitor.

Enterprise-level security & compliance

Protect your data with confidence. Built on a secure, multi-layered infrastructure certified to ISO 27001, fully GDPR compliant, and PCI DSS compliant, Natterbox ensures rigorous standards for data security, privacy, and payment protection.

ISO 27001 Security

Comprehensive standards for data security and risk management.

GDPR Compliant

Fully adheres to GDPR standards, ensuring robust protection of personal data and privacy.

PCI DSS Compliance

Rigorous standards ensuring secure handling, processing, and storage of sensitive payment data.

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Easily manage Natterbox directly in Salesforce

Take full command of your Natterbox platform with unparalleled ease, directly within Salesforce. Our intuitive, clicks-not-code administration empowers you to adapt swiftly without needing specialist IT intervention.

Device Flexibility

Give users the flexibility to make calls using their mobile, a web browser, or Microsoft Teams while having all your call data logged in Salesforce.

Drag and Drop IVR

An intuitive drag-and-drop interface makes creating and modifying IVR policies a breeze.

Centralized Management

Because Natterbox is 100% native to Salesforce, your team avoids the hassle of learning a separate system and can manage everything efficiently in one familiar environment.

Natterbox Product Suite

Voice

Create frictionless CX across your voice channel. All within Salesforce.

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Digital Channels

Connect with your customers through orchestrated, personalized digital communications.

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AI

Bring humans and AI together to deliver faster service and better experiences.

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Our Most Popular Integrations

3rd Party Integrations +

See Why Our Customers Love Natterbox

We’ve had a great experience using Natterbox and found the setup process very straightforward. Their recent AI enhancements are exciting and align well with our digital transformation goals.

Andy Davies

Head of Service & Delivery
Working with Jonny & Joel has been fantastic. Natterbox is intuitive and easy to use. The new AI features have added another layer of insight and have helped our agents improve faster than before.

Spandan Subba

Product Manager
Having the insights in the CRM for our reporting and conversion rates is exceptional. We now have an integrated solution for our CRM and have seen an increase in outbound performance compared to our previous telephony system. Features like call recording, voicemail drops, and dial lists have made our contact center more efficient.

Donna Kempthorne

Group Systems Manager
Natterbox connects perfectly with Salesforce, helping our sales team deliver top-level service every day. It’s easy to use, makes tracking calls and reporting simple, and the service team has been incredibly helpful from integration through to ongoing support. It also helps our field team keep data clean and accurate, even while on the move.

Sarah Urry

E Business Consultant
Working with Robert and the team has been a delight – they are very responsive and helpful. The platform is easy to use and reliable. We’ve also started exploring their AI suite which shows great promise for improving call efficiency and coaching.

Emma Davies

Director Of CRM
We use Natterbox for its reliability and excellent customer and technical support. It solves the challenge of managing and tracking customer calls efficiently, with features like call recording and robocalls that improve service, boost productivity, and enable data-driven decisions.

Andrea Pacakova

Customer Care Manager