AI Contact Centre
The AI contact centre that turns every conversation into revenue.
AI agents answer, resolve and log routine calls as they happen, then hand the rest to your team with full context. Every call answered is revenue you don’t have to chase.
- 77% of inbound calls resolved end to end by AI · Sutton Tools
- Live in weeks, not quarters
- +20% more sales opportunities · Accquis
TRUSTED BY
Leading businesses already turning conversations into revenue.
Secret Escapes
Sutton Tools
We Buy Any Home
Seattle Sounders FC
Customer results verified June 2026
Trusted by 400+ global contact centres
How it works
How Natterbox turns every conversation into revenue.
We carry every conversation end to end, across every channel, and turn it into insight in your CRM.
People and AI agents, across every channel.
Voice, chat, SMS and WhatsApp run on one system, with shared context and human-in-the-loop technology. A conversation can start with AI chat and finish on the phone with a human without starting over, so fewer conversations stall into lost revenue.
30% of calls handled by AI AgentsSecret Escapes · Travel, EMEA
See how this worksEvery call, transcribed and scored against your criteria.
Every call is recorded, transcribed and scored the moment it ends, against your own criteria, surfacing missed disclosures, competitor mentions worth acting on, and reps who need coaching. That decides who gets coached, what needs fixing, and what sells.
10% to 100% of calls scoredTide · Financial Services, UK
See how this worksBetter experience, better insights, bigger return.
Customers get answers in seconds, on their preferred channel, instead of waiting in a queue. Agents spend the day on calls that need judgement. Your CRM contains all the insights. More conversations, more insights, and more revenue.
+27% agent productivitySeattle Sounders FC · Sports, NAMER
Talk it through with usWhat to look for
Why choose Natterbox?
The three reasons customers who’ve tried something else end up here.
One platform
One platform, not a frankenstack of vendors.
Most “AI contact centres” stitch together four or five separate parts: a carrier, a contact centre platform, an AI bolt-on and the connectors holding it up. Each seam is somewhere data can drift, latency can build, or a routing change turns into a ticket. This runs as one platform inside Salesforce, so there’s nothing to stitch.
Built around you
Configured to sound like you, not us.
Off-the-shelf platforms make you fit their workflow. A custom build takes a project team and a quarter you don’t have. This is shaped around how your team already works, and configured from the Salesforce data you have. One in four new customers in 2025 had tried an alternative first and came back.
Fully observable
Every decision visible, and yours to train.
An AI agent’s mistakes are the training it was given, not a decision it made alone. You can see what it did on any call, audit it and correct it, so one bad pattern doesn’t reach your next hundred customers.
One thing to check before you book a call.
This works if Salesforce is where your customer data lives, with a real voice motion behind it. If your data has to stay on your own servers, or Salesforce isn’t your system of record, we’re not your answer.
See it for yourself
See it running on your own Salesforce data.
Book a 20-minute call. We’ll show you where the revenue in your call volume actually sits, and what it takes to get an AI agent live.
Available on the Salesforce AppExchange · SOC 2 Type II and ISO 27001 compliant
FAQ
Isn’t this just IVR or a chatbot with a different name?
No. An IVR routes you to a menu. A chatbot answers from a script. Natterbox’s AI agents resolve the actual request: they check records, take actions, and update Salesforce as they go, then hand off with full context if a person’s needed.
We tried voice AI before and it didn’t work. What’s different this time?
Most first attempts stall because the AI can’t act on the record, only describe it. Once it’s inside Salesforce, changing what it does is clicks, not code, so the fix that failed before isn’t the same fix.
Do we need to already be a Salesforce customer?
For the full platform, yes. Natterbox runs inside a Salesforce org, and that’s where the AI gets the live record it acts on. If Salesforce isn’t your system of record, this specific setup isn’t going to be the right fit.
We’re already tied into a contract with someone else. Does that rule this out?
No. You don’t need to rip out your existing phone system to start. Begin alongside your current stack on one channel, or on outbound AI, where there’s usually no incumbent contract at all. Prove it on one use case, then expand as contracts come up for renewal.
Will this replace our agents?
No. AI handles volume, repetition and after-hours calls. Your people handle the conversations that need judgement, and every handoff arrives with full context so nobody starts from zero.
How fast can we go live?
Weeks, not quarters, because agents are configured from data that’s already in your Salesforce org. Secret Escapes went from contract to live in six weeks.
How much does this cost?
Pricing depends on the number of agents, channels and AI capability you need. See full pricing at natterbox.com/products/pricing, or book a demo for a number based on your setup.