The AI Contact Center, built inside Salesforce.
Answer and reach every customer across voice, chat, SMS and WhatsApp, with an AI workforce that lives in your CRM. Scale service and sales without adding headcount.
Serve more customers without hiring more agents
Most contact centres hit the same ceiling: the number of conversations you can have is capped by the number of people you can hire. Natterbox lifts that ceiling. One Salesforce-native platform brings your telephony, routing, recording and digital channels together with an AI workforce that answers, resolves and reaches out on its own. No frankenstack of point tools. No customer data sitting in three different clouds.
Capabilities of the Natterbox AI Contact Center platform
Everything a cloud contact centre needs, delivered as one platform native to Salesforce: telephony, computer telephony integration, intelligent routing, an outbound dialler, recording, digital channels and an AI workforce. Not a CCaaS stack stitched together from separate vendors.
Salesforce CTI
Computer telephony integration built into the CRM. Screen pop with full record context, click to dial from any Salesforce record, and every call logged automatically. No adapter, no separate softphone.
AI IVR
Replace keypad menus with an AI IVR that understands what the caller wants and routes by intent. No “press 1 for sales” mazes, and best-in-class AI voice.
Outbound dialler
Preview and power dialling for your reps, plus AI voice agents that call out the moment a CRM record changes: a new lead, a renewal date, an overdue balance.
Intelligent call routing
Route on live CRM data, skills and VIP status, with queues, callback and overflow. Change a routing rule with clicks, not an IT ticket.
AI voice agents
Autonomous voice agents answer and resolve routine calls 24/7 across voice, chat, SMS and WhatsApp, then hand off to a human with full context. 93% AI Agent routing success.
AI Advisor
Reads 100% of calls, writes the wrap-up, and coaches every agent from the full picture, not the 2% a QA team can sample.
Omnichannel messaging
Voice, SMS, WhatsApp and web chat in one Salesforce workspace, so a conversation that starts on chat can finish on a call without losing the thread.
Recording and compliance
Call recording, pause and resume, compliance announcements and a complete audit trail, all stored inside your Salesforce org.
Cloud telephony
Carrier-grade cloud voice built in-house over 16 years, across 8 global data centres. Your phone system and your contact center, on one bill.
One platform, not a plug-and-pray stack
Natterbox is more than telephony. You get enterprise-grade voice, a Salesforce-native contact centre, and an AI workforce that works alongside your team, all in one place.
Instead of wiring a carrier to a contact centre platform to an AI bolt-on and praying the seams hold, you run the whole thing inside the CRM. One set of numbers, no sync lag, and data that never leaves your org.
Where teams put it to work
The same platform, pointed at the job your team is measured on. Every number below comes from a live customer.
After-hours recovery
We Buy Any Home recovered 1,000+ missed calls a month and retired a £4k/month third-party answering service.
Outbound sales
Revolut brought a sales floor of 1,000+ sellers across 11 countries live on Salesforce-native voice in weeks, with every call visible in the CRM for managers to coach live.
From IVR to AI
Secret Escapes replaced a sprawling legacy IVR and now handles 30% of calls with AI agents, live in six weeks.
Every conversation, on one record
Unified AI voice, chat, WhatsApp and SMS.
Customers move between channels, and your contact centre should too. Natterbox gives you a single view of every interaction, human or AI.
The mobile app for Salesforce.
Sales doesn’t stop when reps leave their desks. Every call made on the road is logged, recorded and synced to Salesforce automatically. No hidden data.
The numbers, from live customers
1,000+
Missed calls recovered every month
We Buy Any Home
77%
More efficient service
Optima Dermatology
54%
Shorter fan hold times
Seattle Sounders FC
$13.5k
Productivity gain, plus 20+ hrs/month
National Dental Care
+20%
More sales opportunities
Accquis
30%
Of calls handled by AI, live in 6 weeks
Secret Escapes
“Using transcripts we’re able to save time. Agents analyze what was the sentiment of the customer that they were talking to, summarize them in a transcript and then use that data in order to further plan their work.”
INDUSTRY
Financial Services
“The primary problem to be solved was around reporting and analytics… Natterbox being Salesforce native enabled us to leverage all of our experience building Salesforce reports and dashboards.”
INDUSTRY
Health & Life Sciences
“I was given a very complicated IVR to create for a client with eight different languages… It took me 20 minutes to set it up and I never had to look anything up. It’s that easy to use.”
INDUSTRY
Services
See the AI contact centre in action
See the platform running on the Salesforce org you already use: telephony, routing, recording and the AI workforce on one contact record. We point the demo at the work your team is measured on, inbound or outbound.
If it fits, we scope one starting play together and get it live in weeks. Where AI can take load off your team is something we work out with you in discovery, not a hoop to clear first.
Available on Salesforce AppExchange
Enterprise Security: SOC2 Type II & ISO 27001 Compliant
AI contact centre FAQs
Is Natterbox a Salesforce-native contact centre?
Yes. Natterbox is built inside Salesforce as a managed package, not connected through an external API. Routing, call data and AI agents live in your Salesforce org, so there is no separate system of record and no sync lag.
Does Natterbox provide CTI for Salesforce?
Yes. Natterbox delivers computer telephony integration (CTI) directly in Salesforce: screen pop with full record context, click to dial, and automatic call logging, without a separate softphone or CTI adapter.
Is Natterbox a CCaaS platform?
Natterbox delivers contact centre as a service (CCaaS): cloud telephony, intelligent routing, recording, digital channels and AI, as one platform. The difference is that it runs natively inside Salesforce rather than as a separate cloud you integrate with.
Can Natterbox handle outbound calling and dialling?
Yes. Natterbox includes an outbound dialler for reps and AI voice agents that call out automatically from CRM events such as new leads, renewals and overdue balances, then log the result back to Salesforce.
What is outbound voice AI?
Outbound voice AI is when the platform starts the conversation, not the customer. A Salesforce event such as a renewal date, a missed payment or a new lead triggers an AI voice agent to call, handle the conversation and write the outcome back to the record. It can run as one step in a sequence, for example a text first and a call only if there is no reply, and it works inside outbound compliance rules such as do-not-call scrubbing and permitted calling hours. It reaches a volume of proactive contact a fixed headcount never could.
How is this different from a standard cloud contact center?
Most cloud contact centres are a separate system bridged onto Salesforce by connectors: the call runs in their cloud, the data syncs across afterwards, and the AI chatbot is a different product again. You end up administering two stacks and reconciling two versions of the truth, with a lag between what happened on the call and what the CRM knows. Natterbox runs on Salesforce’s own routing engine, so AI voice agents and human agents sit in one routing policy and every call becomes a Salesforce record as it happens. Nothing to sync, nothing to drift.
How quickly can we go live?
Most teams go live in days to weeks, configured with clicks rather than code. Secret Escapes went live with AI agents in six weeks, and Revolut rolled out to 1,000+ sellers across 11 countries in weeks.