Handle more calls.
Without hiring more agents.
Get Voice AI that works, with Natterbox. It answers your routine calls and logs every one in Salesforce, so the same team handles more.
Secret Escapes · Travel, EMEA
Proof, not promises
“Our 30% initial deflection rate is translating directly into operational cost avoidance, equivalent to the work of multiple full-time agents.”
Ash Bhimji, Head of Customer Services & Travel Admin, Secret Escapes
Secret Escapes
Customer results verified June 2026 · Available on the Salesforce AppExchange · SOC 2 Type II and ISO 27001 compliant
The payoff
Voice AI that actually works
Most voice AI is built to cut costs, and customers can tell. Natterbox is built to work for your customers, agents, and bottom line.
30% of calls handled by AI · Secret Escapes
Heard and helped faster
Routed right the first time. If a person takes over, they have the full story already. No repeating yourself.
Free for the calls that matter
AI takes the repetitive calls, so your team spends its time where judgement and empathy count.
More handled on the team you have
Scale conversations without scaling headcount, with a clean record of every call in Salesforce.
Where it fits
Whether you answer calls or make them.
Natterbox improves service and lifts revenue, on the team you already have.
Customer service
Answer more, wait less
Resolve common questions and route the rest correctly, first time.
- Self-service for common queries
- Intelligent routing, no IVR maze
- Complaint handling and escalation with full context
- Retention and renewal conversations
- Payment and collections reminders
30% of calls handled by AI at Secret Escapes. 77% end to end at Sutton Tools.
Sales and revenue
Reach the right person, sooner
Get to the lead while it is warm and follow up without fail, no call list to load.
- Lead qualification and meeting booking
- Quote and proposal follow-up
- Trial-to-paid and onboarding nudges
- Renewal and win-back outreach
- Appointment and event reminders
+20% more sales opportunities raised at Accquis.
The same AI works across voice, SMS, WhatsApp and web chat.
Judge it yourself
This is what a resolved call sounds like.
No transcript, no highlight reel. Press play.
Across the board
Teams already handling more, with the team they have.
Secret Escapes
They had tried voice AI before and it stalled. Natterbox replaced their legacy IVR maze with an AI agent that resolves routine enquiries and hands the rest to a person with a live summary. Live in six weeks, CSAT held steady.
Read the story
Sutton Tools
Around 60% of inbound calls were repeat questions on price and stock. The AI agent now answers them around the clock and logs every call in Salesforce, so the team focuses on the work that needs a human.
Read the story
Accquis
With voice built natively into Salesforce, every call logs itself and managers get full visibility. The sales team stopped juggling screens and manual notes, and logged 20% more opportunities as a result.
Read the storyHow to start
See where AI could take load off your team.
Book a 20-minute call. Add a few details, pick a time that suits you, and we’ll show you what an AI agent could take off your team and what it takes to go live. No commitment.
Available on the Salesforce AppExchange · SOC 2 Type II and ISO 27001 compliant
FAQ
Will the AI replace my agents?
No. The AI handles volume, repetition and after-hours calls. Your people handle the conversations that need empathy and judgement. When a call needs a person, the AI hands it over with a live summary so the customer never has to repeat themselves.
Is Natterbox actually native to Salesforce?
Yes. Most tools are separate apps that reach Salesforce through a connector. Natterbox runs inside your org, so routing, call data and the AI agents all sit where your customer data lives. That means one set of numbers with no sync delay, data that stays in your org, changes made with clicks not code, and AI that can act on the live record during a call rather than reading a copy afterwards.
How fast can we go live?
Teams typically go live in weeks, not quarters, because agents are configured from your existing Salesforce data. Secret Escapes went from contract to live on their UK support line in six weeks.
What does Natterbox cost?
Pricing depends on the number of agents, channels and AI capability you need. See full pricing at natterbox.com/products/pricing, or book a demo for a number based on your setup.