Turn missed patient calls into booked appointments.
AI agents answer patient calls 24/7 and book the appointment in Salesforce during the call, without adding front-desk staff.
Lakeside Dermatology
Inbound call, 9:14pm, office closed
Salesforce patient record
Which of these is costing you patients?
Turn a card to see what an AI agent does about it.
Missed calls
Your front desk is checking in a patient when the phone rings. The caller hangs up and books with another clinic.
No-shows
Nobody had time to make reminder calls yesterday. A patient forgets, and the appointment goes unused.
Overdue follow-ups
Patients due a follow-up or annual check don’t hear from you, so they book elsewhere or not at all.
After-hours voicemail
A member calls about a claim at 8pm and reaches voicemail. Your team spends the next morning calling back.
Each one is a call your team had no time to make or answer. AI agents handle those calls, and your staff stay with the patients in the clinic.
Estimate what missed calls cost you.
Use your own figures. We’ll check them against your call data on the first call.
Revenue lost to missed calls each year
$312,000
1,248 visits lost
Example figures. Estimate = missed calls × % who would have booked × visit value × 52 weeks.
Start with one call type, then add the next.
Natterbox runs your phones, AI agents and staff on one platform inside Salesforce, so there’s no separate system to connect.
Choose a call type
For example missed new-patient calls, reminders or recalls. We review your call data with you and pick the one worth most.
Configure the AI agent
We configure it from your Salesforce records, scripts and knowledge base. Your admin can change it later with clicks.
Go live
The AI agent goes live on that call type within weeks. Then add the next call type or channel.
How healthcare teams use Natterbox today.
Optima Dermatology · Dermatology, multiple practices, US
Optima Dermatology cut patient hold times by 66%.
Before
Every call went into one central queue before it reached a practice, and connecting the old phone system to Salesforce took heavy IT effort.
With Natterbox
Calls route by practice and provider inside Salesforce, the caller’s number brings up their record, and every call is analysed so managers coach where it matters.
Shorter patient hold times
Higher staff productivity
Higher provider satisfaction
“By partnering with Natterbox, we’ve drastically reduced patient hold times by 66%.”Melissa Morgan, Director of Patient Experience
National Dental Care · Dental, Australia
National Dental Care reviews every call without manual QA.
Before
Managers reviewed a handful of calls per agent with tick sheets, and choosing and reviewing calls took 2 to 3 hours a week.
With Natterbox
AI Advisor scores every call against National Dental Care’s own criteria and gives each agent specific feedback, so managers spend their time coaching.
Of calls analysed
QA time saved a month
Productivity gain a year
“It’s the best tool I’ve used for call centre management.”Lynne Devine, Call Centre Manager
Bring your call numbers
Find out how many of your missed calls an AI agent could book.
Book a 20-minute call. We’ll review your call volumes and show an AI agent working in Salesforce.
HIPAA compliant · SOC 2 Type II · ISO 27001 · Available on the Salesforce AppExchange
FAQ
Who is Natterbox for?
Practices, payers and patient services teams with 25 or more people on the phones, and patient or member records in Salesforce. If you run a single site with a few phone staff, a simpler phone system will cost less.
Is Natterbox HIPAA compliant?
Yes, and we sign a Business Associate Agreement (BAA) with any customer that handles protected health information. Recordings and transcripts are stored in your own Salesforce org.
How soon would we see fewer missed calls?
From go-live, the AI agent answers every call routed to it. How many become bookings depends on your open slots and your callers, so we agree the measure with you before launch.
Can it reschedule and cancel, as well as book?
Yes, if your schedule is available in Salesforce. It saves each change to the record.
Does it work outside opening hours?
Yes. AI agents answer 24/7 by phone, text, chat and WhatsApp. You choose which calls they take after hours and when reminders go out.
What happens when a patient asks something the AI agent shouldn’t answer?
It transfers the call to your team or creates a callback, with a call summary. You set the limits, for example sending all clinical questions to staff.
What will it cost?
Pricing depends on users, channels and AI agents. See natterbox.com/products/pricing, or book a call and we’ll price it against your call volumes.