Chat
Engage customers instantly on your website with AI-powered and human-led chat.
Are you tired of disconnected and impersonal customer service experiences? Look no further than Natterbox Chat. Today’s customers demand real-time, personalized, and effortless communication. By bringing chat directly to your website and integrating it right into Salesforce, you can provide a unified, conversational experience that meets your customers wherever they are.
Salesforce Product UI
Let AI Handle the Routine, Humans Handle the Rest
In today’s digital age, customers demand more from their interactions with businesses than ever before. By leveraging your Salesforce data and engaging directly with your customers right on their mobile device, you can deliver a personalized customer experience that’s tailored to their needs and preferences.
A Complete View of Every Customer Conversation
All your digital channels, including Chat, SMS, and WhatsApp, are managed in one place. Every interaction is automatically logged in Salesforce, providing a single source of truth for all customer conversations and eliminating manual data entry.
Customize the Experience, On-Brand Every Time
Easily update the colors, logo, and name of your chat widget to perfectly match your company’s branding. Deliver a consistent and professional brand experience directly on your website.
Curious how Natterbox Chat can transform your business?
Say Goodbye to Wait Times and Hello to 24/7 Customer Service.
Key Features
AI-Powered Support
Deploy AI agents for inbound support with seamless human escalation.
Blended Digital Routing
Route Chat, WhatsApp, and SMS conversations using the same powerful routing policies.
Native Salesforce Integration
Automatically log all chat data for a true 360-degree customer view.
Fully Customizable Widget
Tailor the chat widget’s branding to match your website’s look and feel.
Rich Media Support
Exchange text, emojis, files, and even voice notes to resolve issues faster.
Agent Takeover
Empower your team to monitor AI conversations and take control whenever needed.
Ready to deliver fast, direct and more personalized interactions?
Chat, SMS, WhatsApp, voice, automation, and AI — all work together seamlessly with Natterbox.
Recommended Insights
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Sweaty Betty
As Sweaty Betty continued to evolve, they realised the importance of having a reliable phone network to connect with their customers. With their existing CRM system reaching the end of its support, they switched to Salesforce as its replacement. Additionally, since Sweaty Betty’s agents work remotely, the challenge was to find a solution that would…
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George P. Johnson
GPJ’s previous phone system was not growing in conjunction with their business needs, and they had several items not functioning in a manner that was supporting their business model. Generating reports was extremely difficult and time-consuming, which used to take up to 10-20 hours a week.
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Texecom
Natterbox’s global business phone system was the best solution for Texecom. It’s fully embedded and managed within Salesforce, storing all call data within the system. This provided Texecom with a suite of dynamic management reports and total visibility of their contact centre enabling them to make business decisions based on accurate data. With Natterbox being…