Blog

Technology is Only Half the Battle You have a pool of potential partners to help you add some AI superpowers to your contact center. You have a technical roadmap, a clear business case for the ROI, and buy-in from the C-suite. But, as they say, culture eats strategy for breakfast. The most sophisticated technology in the […]

Artificial Intelligence isn’t just a buzzword anymore for contact centers — it’s becoming the foundation for how CX and sales teams drive smarter growth. For today’s leaders, the question isn’t if you should invest in AI for your contact center, but how to do it effectively. That’s why we’ve created this AI investment roadmap for […]

For years, the conversation around Artificial Intelligence in the contact center has been framed as a battle: human vs. machine. Will AI replace humans in contact centers? Are we automating away the human touch?  This framing misses a deeper truth. The most powerful transformations are not about choosing sides—they’re about collaboration. Emerging best practices and […]

We’re back, London! Natterbox is delighted to be sponsoring Agentforce World Tour London 2025. As a proud Agentforce partner, we’re buzzing to come back to this incredible event. Are you a trailblazer who’s looking to say Hasta la Vista to call queues, missed calls, and hold music? If so, make sure you stop by our […]

The contact center industry is evolving rapidly, and businesses are increasingly looking for AI-driven contact center solutions to improve efficiency while delivering high-quality customer experiences. At Natterbox, we’re excited to announce the launch of AI Assist, our latest AI-driven solution designed to automate post-call tasks for contact center agents and sales reps. Why AI Assist? […]

Autumn 2024 is Here, Elevating Customer Experience with AI, Voice, and Digital Our commitment to providing cutting-edge technology for contact centers has led to the release of several key features aimed at improving operational efficiency, enhancing customer experience, and empowering teams with powerful AI-driven insights. In this release, we’re excited to unveil our latest advancements […]

In today’s fast-paced contact centers and sales teams, effective coaching is critical for shaping the customer experience. Every conversation matters, and the ability to coach agents has never been more important. Traditional call coaching methods often fall short of capturing the full picture, leaving team leaders with limited insights and opportunities for improvement. Enter AI […]

Hey Trailblazers! Are you as excited as we are for Dreamforce 2024? Whether you’re running a contact center, spearheading customer success or sales, enhancing customer experience, or navigating the operational seas as a COO, Dreamforce is the must-attend event of the year. Join us at booth 403! Natterbox is a proud sponsors of Dreamforce and […]

Welcome to Summer 2024 with Natterbox: Sizzling Solutions for Seamless Interactions! As the warmth of summer sets in, Natterbox is excited to unveil our latest enhancements and innovations designed to transform your customer interactions and streamline your operations. Our Summer Release 2024 introduces a suite of features across Natterbox Voice, Service Cloud Voice, Digital Channels, […]