Retail

Bundle Salesforce and voice to deliver personalized customer experiences fit for the omni-channel era.

Trusted by These Brands

Your One-Stop Shop for Salesforce Voice

Today’s consumers interact with brands across multiple channels. They also expect shopping experiences that are consistent, intuitive, and customized. Natterbox helps you deliver personalized experiences at scale.

Retail Product UI

Retailers often struggle to manage high call volumes efficiently. Optimize your contact center operations with features like callbacks and intelligent call routing. Ensuring every customer has an exceptional experience, regardless of whether they’re dealing with a department store or a brand store.

A woman happily looks at her phone

When a retail agent receives a call, they see the caller’s personal information, open cases, order history, and estimated delivery dates for their in-progress orders. Empowering agents to address issues proactively, resulting in the kind of personalized service that drives results.

Two women on cell phones, one sitting near shopping bags, the other in an office

Gain a 360° view of every shopper by centralizing their customer data in one platform. Giving your contact center agents, office employees, and floor staff access to the same information in real time, enabling you to deliver frictionless experiences across your brand.

A man and a woman on their cell phones. The man is in an office and the woman in a warehouse

See Why Our Customers Love Natterbox

  • Salesforce Logo

    They have provided us such a quick setup and connection during times which requires remote capabilities!

    Nozer Damania

    Platform Development Manager

    Lilly Pulitzer
  • Salesforce Logo

    Natterbox demonstrates exceptional knowledge about how complex systems and processes work. The implementation was awesome!

    Melissa Stokes

    Senior Sales Manager

    Orion

  • Salesforce Logo

    Communication is excellent, they demonstrate exceptional professionalism and confidence when solving complicated issues and always welcomes new challenges. I would recommend Natterbox to every growing company needing a dedicated team and efficiency.

    Stacey Klempner

    Marketing Director

    Orion
  • Salesforce Logo

    The product is solid, and the Implementation team has been great to work with. I would recommend this to anyone who needs a product with such a vast ability to be customized.

    Brian Gibbons

    Digital Commerce and Marketing Solutions Architect Manager

    Lilly Pulitzer
  • Salesforce Logo

    My company has been a customer of Natterbox since 2018 – we always received great support and help from them. In the current crises times, Natterbox helped us to go through it. I can definitely recommend them!

    Pavlo Voznenko

    CTO

    InstsMotion So kauft man Autos
  • Salesforce Logo

    We have been using Natterbox for a while now and AVS has given us more functionality and allows us to improve our routing policies and thus our service levels. It has been a smooth transition with great tech support.

    Daniel Kraker von Schwarzenfeld

    Entrepreneur in Residence

    Watchmaster Zertifizierte Luxusuhren

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