Bundle Salesforce and voice to deliver personalized customer experiences fit for the omnichannel era.
TRUSTED BY THESE BRANDS AND MORE
Your One-Stop Shop for Salesforce Voice
Today’s consumers interact with brands across multiple channels. They also expect shopping experiences that are consistent, intuitive, and customized. Natterbox helps you deliver personalized experiences at scale.
Streamline your workflows
Retailers often struggle to manage high call volumes efficiently. Optimize your contact center operations with features like callbacks and intelligent call routing. Ensuring every customer has an exceptional experience, regardless of whether they’re dealing with a department store or a brand store.
Deliver personalized customer experiences
When a retail agent receives a call, they see the caller’s personal information, open cases, order history, and estimated delivery dates for their in-progress orders. Empowering agents to address issues proactively, resulting in the kind of personalized service that drives results.
Unify service across channels
Gain a 360° view of every shopper by centralizing their customer data in one platform. Giving your contact center agents, office employees, and floor staff access to the same information in real time, enabling you to deliver frictionless experiences across your brand.
See Why Our Customers Love Natterbox
Most effective and powerful implementation to date
Natterbox is a powerful tool and a real differentiator which has allowed me to deliver tangible value to our business in a short period of time. From sales to post go live support, those guys deliver.
The implementation was made easy, despite the complex system!
Natterbox demonstrates exceptional knowledge about how complex systems and processes work. The implementation was awesome!
Senior Sales Manager
Solid product with much flexibility
The product is solid, and the Implementation team has been great to work with. I would recommend this to anyone who needs a product with such a vast ability to be customized.
Digital Commerce and Marketing Solutions Architect Manager
Communication is excellent, they demonstrate exceptional professionalism and confidence when solving complicated issues and always welcomes new challenges. I would recommend Natterbox to every growing company needing a dedicated team and efficiency.
Great customer experience
My company has been a customer of Natterbox since 2018 – we always received great support and help from them. In the current crises times, Natterbox helped us to go through it. I can definitely recommend them!
Reliable product and smooth migration
We have been using Natterbox for a while now and AVS has given us more functionality and allows us to improve our routing policies and thus our service levels. It has been a smooth transition with great tech support.
Daniel Kraker von Schwarzenfeld
Entrepreneur in Residence
We adopted Natterbox in March and have since moved over. The transition and software is extremely smooth. The pricing is relative to the number of features you get, it’s very competitive to other options we explored.
Software Developer Associate
Couldn’t function without it!
All the key features fitted exactly what we needed when we first signed up but now they have added even more features on the way that I do not believe anyone else is doing. I would definitely recommend!
Head of Sales
Unbelievably quick setup
The Natterbox team was able to set up our remote contact center within 48 hours. Solid choice for telephony!
Something for everyone
Business efficiency has been massively improved since we introduced Natterbox. It was a big shift moving to a cloud telephony system but it has changed our business in so many ways and I can’t even remember how we functioned before!
Head of Operations
Let’s Get Started
Want to learn more about why leaders in the retail industry trust Natterbox as their cloud telephony provider? If you’re ready to leverage the power of voice to transform your retail operations, let’s talk.