Retail
Bundle Salesforce and voice to deliver personalized customer experiences fit for the omni-channel era.
Trusted by These Brands
Your One-Stop Shop for Salesforce Voice
Today’s consumers interact with brands across multiple channels. They also expect shopping experiences that are consistent, intuitive, and customized. Natterbox helps you deliver personalized experiences at scale.
Retail Product UI
Streamline your workflows
Retailers often struggle to manage high call volumes efficiently. Optimize your contact center operations with features like callbacks and intelligent call routing. Ensuring every customer has an exceptional experience, regardless of whether they’re dealing with a department store or a brand store.
Deliver personalized customer experiences
When a retail agent receives a call, they see the caller’s personal information, open cases, order history, and estimated delivery dates for their in-progress orders. Empowering agents to address issues proactively, resulting in the kind of personalized service that drives results.
Unify service across channels
Gain a 360° view of every shopper by centralizing their customer data in one platform. Giving your contact center agents, office employees, and floor staff access to the same information in real time, enabling you to deliver frictionless experiences across your brand.
See Why Our Customers Love Natterbox
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They have provided us such a quick setup and connection during times which requires remote capabilities!
Nozer Damania
Platform Development Manager
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Natterbox demonstrates exceptional knowledge about how complex systems and processes work. The implementation was awesome!
Melissa Stokes
Senior Sales Manager
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Communication is excellent, they demonstrate exceptional professionalism and confidence when solving complicated issues and always welcomes new challenges. I would recommend Natterbox to every growing company needing a dedicated team and efficiency.
Stacey Klempner
Marketing Director
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The product is solid, and the Implementation team has been great to work with. I would recommend this to anyone who needs a product with such a vast ability to be customized.
Brian Gibbons
Digital Commerce and Marketing Solutions Architect Manager
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My company has been a customer of Natterbox since 2018 – we always received great support and help from them. In the current crises times, Natterbox helped us to go through it. I can definitely recommend them!
Pavlo Voznenko
CTO
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We have been using Natterbox for a while now and AVS has given us more functionality and allows us to improve our routing policies and thus our service levels. It has been a smooth transition with great tech support.
Daniel Kraker von Schwarzenfeld
Entrepreneur in Residence
Let’s Get Started
Want to learn more about why leaders in the retail industry trust Natterbox as their cloud telephony provider? If you’re ready to leverage the power of Natterbox to transform your retail operations, let’s talk.
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