Voice for Salesforce

Contact Centers Product UI

Deploy and manage your phone system in Salesforce. Give users the flexibility to make calls using their mobile, a web browser, or Microsoft Teams while having all your call data logged in Salesforce.

Screenshot of Salesforce dashboard and mobile salesforce dashboard

Drag and drop to create powerful IVRs inside Salesforce using clicks not code. Get automated routing and personalization that results in award-winning customer service.

Automatically capture critical data points from every call. Satisfy your customers with fewer interactions and give managers complete visibility into performance, no matter on location or device.

Screenshot of Salesforce application dashboard

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Key Features

Global Platform

Scale and manage your phone platform easily within Salesforce — no hardware or software.

Intelligent IVR

Leverage Salesforce data to make smart, dynamic routing decisions and personalize CX.

Call Disposition Codes

Create and report on a customized set of disposition codes so you have a clear record of the outcome of every call.

Real-Time Call Coaching

Ensure your customers and prospects receive exemplary service by providing live coaching from anywhere in the world.

Click-to-Dial

Make calls directly from Salesforce by simply clicking a lead/contact record’s telephone number — no more manual dialing.

Voicemail

Listen to voicemails in Salesforce or receive them via email as soon as they’re left.

Call Queues

Enhance the experience for your customers with callback requests, custom music, and more.

Automatic Call Distributor

Connect calls to the best available agent through skills-based routing, case owner routing, and more.

Local Presence Dialing

Let your agents display a local number to increase call pickup rates by 30%.

Start Driving Results for Your Business

See how Natterbox streamlines processes and productivity for your contact
center agents, sales teams, operations, and remote workers. Whatever your role,
Natterbox can be tailored for your needs.

Contact Centers

Improve call center efficiency and agent productivity.

Sales

Drive more leads and improve sales team productivity.

Operations

Streamline your operations with a flexible, reliable and resilient solution.

Remote Working

Work how you want, where you want.

See Why Our Customers Love Natterbox

  • Salesforce Logo

    The software integrated nicely with Salesforce providing the users with enough functionality for different business activities. Given the complicity of the software, a more detailed initial training would be appreciated.

    Bruce Wang

    Data Analyst

    Blue Knot
  • Salesforce Logo

    Natterbox demonstrates exceptional knowledge about how complex systems and processes work. The implementation was awesome!

    Melissa Stokes

    Senior Sales Manager

    Orion

  • Salesforce Logo

    Communication is excellent, they demonstrate exceptional professionalism and confidence when solving complicated issues and always welcomes new challenges. I would recommend Natterbox to every growing company needing a dedicated team and efficiency.

    Stacey Klempner

    Marketing Director

    Orion
  • Salesforce Logo

    Natterbox have been able to understand and manage our expectations to implement a great CTI solution in Salesforce. 4 weeks from initial spec to go live was impressive. Looking forward to part two of the project with a great team to support us.

    Jean-Noel Casassus

    Senior Salesforce Developer

    Bionic

  • Salesforce Logo

    One key advantage of Natterbox is its ability to allow users to work remotely. If you have an internet connection and a laptop, tablet, phone or PC, it allows you to continue making internal and external calls when out of the office.

    Francis Dixon

    Project Manager and Analyst

    Ink
  • Salesforce Logo

    Speed of execution is paramount to success as a global Forex and CFD provider. Natterbox was able to unify our offices and simplify telecoms supply across our Australian, UK, Thailand, USA and German operations 100% through Salesforce.

    Mitchell Walls

    Head of Sales

    Pepperstone logo

Let’s Get Started

Want to learn more about why industry leaders around the world trust Natterbox as their cloud telephony provider? If you’re ready to leverage the power of voice to transform your sales, service, and IT operations, let’s talk.

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