Voice for Salesforce
Personalize customer interactions and boost employee productivity on every call inside Salesforce.
Contact Centers Product UI
Build a game-changing phone solution
Deploy and manage your phone system in Salesforce. Give users the flexibility to make calls using their mobile, a web browser, or Microsoft Teams while having all your call data logged in Salesforce.
Deliver impactful experiences
Drag and drop to create powerful IVRs inside Salesforce using clicks not code. Get automated routing and personalization that results in award-winning customer service.
Gain visibility into your operations
Automatically capture critical data points from every call. Satisfy your customers with fewer interactions and give managers complete visibility into performance, no matter on location or device.
Trusted by These Brands
See how Delphi Technologies reduced call abandonment by 20%
Key Features
Global Platform
Scale and manage your phone platform easily within Salesforce — no hardware or software.
Intelligent IVR
Leverage Salesforce data to make smart, dynamic routing decisions and personalize CX.
Call Disposition Codes
Create and report on a customized set of disposition codes so you have a clear record of the outcome of every call.
Real-Time Call Coaching
Ensure your customers and prospects receive exemplary service by providing live coaching from anywhere in the world.
Click-to-Dial
Make calls directly from Salesforce by simply clicking a lead/contact record’s telephone number — no more manual dialing.
Voicemail
Listen to voicemails in Salesforce or receive them via email as soon as they’re left.
Call Queues
Enhance the experience for your customers with callback requests, custom music, and more.
Automatic Call Distributor
Connect calls to the best available agent through skills-based routing, case owner routing, and more.
Local Presence Dialing
Let your agents display a local number to increase call pickup rates by 30%.
Start Driving Results for Your Business
See how Natterbox streamlines processes and productivity for your contact
center agents, sales teams, operations, and remote workers. Whatever your role,
Natterbox can be tailored for your needs.
Contact Centers
Improve call center efficiency and agent productivity.
Sales
Drive more leads and improve sales team productivity.
Operations
Streamline your operations with a flexible, reliable and resilient solution.
Remote Working
Work how you want, where you want.
See Why Our Customers Love Natterbox
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The software integrated nicely with Salesforce providing the users with enough functionality for different business activities. Given the complicity of the software, a more detailed initial training would be appreciated.
Bruce Wang
Data Analyst
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Natterbox demonstrates exceptional knowledge about how complex systems and processes work. The implementation was awesome!
Melissa Stokes
Senior Sales Manager
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Communication is excellent, they demonstrate exceptional professionalism and confidence when solving complicated issues and always welcomes new challenges. I would recommend Natterbox to every growing company needing a dedicated team and efficiency.
Stacey Klempner
Marketing Director
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Natterbox have been able to understand and manage our expectations to implement a great CTI solution in Salesforce. 4 weeks from initial spec to go live was impressive. Looking forward to part two of the project with a great team to support us.
Jean-Noel Casassus
Senior Salesforce Developer
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One key advantage of Natterbox is its ability to allow users to work remotely. If you have an internet connection and a laptop, tablet, phone or PC, it allows you to continue making internal and external calls when out of the office.
Francis Dixon
Project Manager and Analyst
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Speed of execution is paramount to success as a global Forex and CFD provider. Natterbox was able to unify our offices and simplify telecoms supply across our Australian, UK, Thailand, USA and German operations 100% through Salesforce.
Mitchell Walls
Head of Sales
Let’s Get Started
Want to learn more about why industry leaders around the world trust Natterbox as their cloud telephony provider? If you’re ready to leverage the power of voice to transform your sales, service, and IT operations, let’s talk.
Recommended Insights
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George P. Johnson
GPJ’s previous phone system was not growing in conjunction with their business needs, and they had several items not functioning in a manner that was supporting their business model. Generating reports was extremely difficult and time-consuming, which used to take up to 10-20 hours a week.
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LadyBoss
LadyBoss is a fast growing business, and they needed a solution that would meet their business needs. At the start of their journey they were highly reliant on emails, and then moved to implementing a phone system to meet customer requests and increased demands. However, as their business scaled, their previous provider was not able…
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Texecom
Natterbox’s global business phone system was the best solution for Texecom. It’s fully embedded and managed within Salesforce, storing all call data within the system. This provided Texecom with a suite of dynamic management reports and total visibility of their contact centre enabling them to make business decisions based on accurate data. With Natterbox being…