Voice for Salesforce
Personalize customer interactions and boost employee productivity on every call inside Salesforce.
100%
Native in Salesforce
14+
Years of Voice Experience
99.999%
Availability
5
Star AppExchange Rating & Summit Partner
Build a game-changing phone solution
Deploy and manage your phone system in Salesforce. Give users the flexibility to make calls using their mobile, a web browser, or Microsoft Teams while having all your call data logged in Salesforce.
Deliver impactful experiences
Drag and drop to create powerful IVRs inside Salesforce using clicks not code. Get automated routing and personalization that results in award-winning customer service.
Gain visibility into your operations
Automatically capture critical data points from every call. Satisfy your customers with fewer interactions and give managers complete visibility into performance, no matter on location or device.
Check out Salesforce Ben's in-depth review of Natterbox's native telephony app for Salesforce
Features
Global Platform
Scale and manage your phone platform easily within Salesforce — no hardware or software.
Intelligent IVR
Leverage Salesforce data to make smart, dynamic routing decisions and personalize CX.
Call Disposition Codes
Create and report on a customized set of disposition codes so you have a clear record of the outcome of every call.
Real-Time Call Coaching
Ensure your customers and prospects receive exemplary service by providing live coaching from anywhere in the world.
Click-to-Dial
Make calls directly from Salesforce by simply clicking a lead/contact record’s telephone number — no more manual dialing.
Voicemail
Listen to voicemails in Salesforce or receive them via email as soon as they’re left.
Call Queues
Enhance the experience for your customers with callback requests, custom music, and more.
Automatic Call Distributor
Connect calls to the best available agent through skills-based routing, case owner routing, and more.
Local Presence Dialing
Let your agents display a local number to increase call pickup rates by 30%.
Start Driving Results for Your Business
See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. Whatever your role, Natterbox can be tailored to you.
See Why Our Customers Love Natterbox
Isn’t it time for a voice solution that works for you?
Start maximizing your ROI in Salesforce using a CTI solution that understands your unique needs.
