Manufacturing

Drive award-winning customer service through handcrafted experiences.

TRUSTED BY THESE BRANDS AND MORE

A Voice Solution as Reliable as Your Products

A reliable, affordable product is no longer enough in the manufacturing industry. Customers need personalization. Natterbox lets you use your Salesforce data to personalize service across your operations, helping you meet your customers’ evolving expectations.

Achieve a 360° view of your customers

Unify and personalize customer experiences by giving every agent visibility into customer information, product history, and much more. Equip your agents with the information they need at their fingertips.

Forge deeper customer relationships

Create inbound call flows in Salesforce through our intuitive drag-and-drop interface. Use skills-based routing to connect callers directly to the right agent or to personalized IVR messages, increasing call connects, decreasing call abandonment, and ultimately deepening your customer relationships.

Unify your field and office operations

Track field technicians’ activity using Natterbox Mobile. We deliver the complete Salesforce voice experience to your mobile so you can manage appointments and work orders, log notes and customer authorizations, and communicate with HQ in real time.

See Why Our Customers Love Natterbox

Best of breed technology

The Natterbox team has a strong background in telephony and they really understand the Salesforce product and best practices within it. The integration with Salesforce is built from the ground up and provides world-class customization.

Andrew Russo

Sales Support Engineer

Great product, great company!

Natterbox was the most aligned with Salesforce, our business platform, we were very impressed by Natterbox’s engagement levels and consideration of our needs. We look forward to a long and successful partnership and to better serving our staff and customers.

Mark Gilbert

Head of IT

Great product, great support

Having worked with Natterbox for 12 months now I can honestly say it has been a revelation for our business. The ease of integration and ease of working is fantastic. The support given from the Natterbox team is first class.

Danny Axon

Customer Support Manager

Great software, easy to use and implement, and fantastic support!

Natterbox is incredibly easy to use. The flow system is as good as it gets; allowing you to create the most complex call flows and reports in the easiest way possible. What took hours on our previous phone platform, takes minutes on Natterbox.

Justin Shaffer

PAIM / Service Support Coordinator (US)

Completely changed our telephony

Natterbox has allowed us to be available to our customers outside of business hours. With many exciting features to streamline incoming calls and reduce handling required on each call. This would not have been possible with traditional telephony options.

Michael Bell

Technical Support Agent

Natterbox – Great solution!

We implemented Natterbox after an extensive selection process looking for Salesforce integrated telephony. I can’t recommend a 3rd party app more than this – but the key difference with Natterbox are the humans that work there.

John Cooksley

CRM Specialist / Salesforce Administrator

Let’s Get Started

Want to learn more about why leaders in the manufacturing industry trust Natterbox as their cloud telephony provider? If you’re ready to leverage the power of voice to transform your manufacturing operations, let’s talk.

Recommended Insights

Contact Centers

The Impact of Improved Training For Contact Center Staff

Sep 27, 2023

Artificial Intelligence

Revolutionizing Customer Experiences in Contact Centers

Sep 21, 2023

Voice

Effective Capacity Planning in Contact Centers

Sep 20, 2023

View All Articles