Pricing
Not sure what you need? Talk to us and we’ll customize a plan that’s perfect for you.
Select the Right Plan for You
PRO
Fully-featured voice solution for small to midsize contact centers and sales teams.
Starting at
$81
£62
$109
73€
per user per month
Features:
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IVR, Auto-attendant, & Hunt Groups
IVR, Auto-attendant, & Hunt Groups
Streamline call management with an intuitive Policy Builder, easily direct calls to the right department, and use configurable hunt groups.
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Call Recording
Call Recording
Automatically record calls, store them securely, and access them from directly within Salesforce.
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Salesforce CTI: Click-to-call & Screen-pop
Salesforce CTI: Click-to-call & Screen-pop
Enhance your productivity by providing intuitive call controls and one-click actions to call and pop customer information.
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Listen-in, Barge, & Whisper
Listen-in, Barge, & Whisper
Enhance training and call quality with capabilities to listen-in discreetly, barge into calls, and whisper guidance to agents.
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Native Salesforce Reports
Native Salesforce Reports
Leverage out-of-the-box Salesforce reports that track detailed metrics including dials, talk time, and call abandonment rate.
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Real-Time Dashboards
Real-Time Dashboards
Customize wallboards for a live view of performance against SLAs and key metrics.
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Choose your own Deployment Models: Web, SIP, and Mobile App
Choose your own Deployment Models: Web, SIP, and Mobile App
Natterbox works equally across many deployment types, whether you want to bring your own Telephony/PBX, use CTI or Service Cloud Voice, or take advantage of our Web & Mobile apps.
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Support for Non-Salesforce Users
Support for Non-Salesforce Users
Provide non-Salesforce users with all the benefits of Natterbox via our web app that’s managed directly from Salesforce.
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24/7 Support
24/7 Support
Enjoy anytime access to our dedicated support team.
PREMIUM
Next-level voice features that facilitate more personalized conversations.
Starting at
$125
£96
$168
113€
per user per month
Everything in Pro, plus:
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ACD & Call Queues
ACD & Call Queues
Optimize call delivery and agent availability with Automatic Call Distribution and customizable Call Queue configurations.
-
Skills-Based Routing
Skills-Based Routing
Deliver the right call to the right agent based on a series of custom skills and expertise.
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Salesforce Dynamic Routing
Salesforce Dynamic Routing
Achieve truly personalized routing by using your Salesforce data to route calls based on, account owners, opportunity owners, case owners, and more.
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Enhanced Screen-pops & TTS
Enhanced Screen-pops & TTS
Deliver advanced customer insights with customizable screen-pops and enhanced text-to-speech options for more effective communication.
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Web2Lead
Web2Lead
Instantly connect your sales reps to prospects as soon as they show interest on your website.
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SMS, WhatsApp, Email, and Chatter Alerts
SMS, WhatsApp, Email, and Chatter Alerts
Trigger notifications to your customers or agents, i.e. confirm a payment or the date of an appointment.
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Local Presence Dialing
Local Presence Dialing
Choose the best number to display to increase call pickup rates.
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Post-Call CSAT Surveys
Post-Call CSAT Surveys
Enable customers to rate interactions they’ve had with your agents following calls to track customer satisfaction.
ENTERPRISE
For companies that need advanced configurations and want a full AI-powered service experience.
Let’s Talk!
Let’s Talk!
Let’s Talk!
Let’s Talk!
Custom pricing upon request
Everything in Premium, plus:
-
Conversational Intelligence Package
Conversational Intelligence Package
Take advantage of the customer insights and trends with the recording, transcription, & AI summarization of every call w/ advanced keyword & filtering capabilities.
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AI Call Coaching
AI Call Coaching
AI-powered analytics engine that highlights calls that require attention, taking the guesswork out of quality assurance and provide actionable feedback.
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AI Assist
AI Assist
AI-powered agent assistant that automates post call work, dispositions wrap-up codes, populates Salesforce fields, and generates follow-up content.
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AI Prompt Studio
AI Prompt Studio
Create custom call ratings effortlessly with our industry-leading AI prompt builder.
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AI Call Ratings
AI Call Ratings
Automatically score every call, ensuring consistent and objective evaluations while eliminating manual bias.
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AI Translations
AI Translations
Break down language barriers with AI-powered translations, enabling seamless coaching across multilingual teams and global contact centers.
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Advanced Custom Call Flows
Advanced Custom Call Flows
Our voice experts will work with you to build highly personalized customer experiences to deliver the greatest speed to value.
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Ongoing Optimization
Ongoing Optimization
Ongoing optimization and configuration of your Natterbox setup as your priorities and business needs change.
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Quarterly KPI Business Reviews
Quarterly KPI Business Reviews
We’ll meet with your leadership team quarterly and present the details of how Natterbox is impacting your business.
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Priority Customer Support
Priority Customer Support
If you ever have a question or need help, your requests go to the top of the queue for immediate response and resolution.
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Dedicated Success Manager
Dedicated Success Manager
Receive a dedicated Customer Success Manager for optimization and year-round customer success.
Choose Add-On Features to Enhance Your Capabilities
Natterbox AI
Transform every call into a coaching opportunity with Natterbox AI, leveraging Generative AI to automate post-call tasks, ensure timely data entry, and enable efficient follow-ups.
Learn More
SMS
Two-way SMS conversations with your Salesforce leads & contacts via your mobile device or desktop through Salesforce.
Learn More
Connect with customers globally, on WhatsApp Business to deliver support, share media, and resolve queries within Salesforce.
Learn More
Remote Assist
Resolve complex queries effortlessly with live video support, all within a single call.
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PCI Payments
Securely process payment information over the phone using a fully PCI DSS compliant solution.
Learn More