Pricing
Not sure what you need? Talk to us and we’ll customize a plan that’s perfect for you.
Select the Right Plan for You
PRO
Fully-featured voice solution for small to midsize contact centers and sales teams.
Starting at
$60
£45
$81
52€
per user per month
Features:
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IVR, Auto-attendant, & Hunt Groups
IVR, Auto-attendant, & Hunt Groups
Streamline call management with an intuitive Policy Builder, easily direct calls to the right department, and use configurable hunt groups.
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Call Recording
Call Recording
Automatically record calls, store them securely, and access them from directly within Salesforce.
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Salesforce CTI: Click-to-call & Screen-pop
Salesforce CTI: Click-to-call & Screen-pop
Enhance your productivity by providing intuitive call controls and one-click actions to call and pop customer information.
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Listen-in, Barge, & Whisper
Listen-in, Barge, & Whisper
Enhance training and call quality with capabilities to listen-in discreetly, barge into calls, and whisper guidance to agents.
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Native Salesforce Reports
Native Salesforce Reports
Leverage out-of-the-box Salesforce reports that track detailed metrics including dials, talk time, and call abandonment rate.
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Real-Time Dashboards
Real-Time Dashboards
Customize wallboards for a live view of performance against SLAs and key metrics.
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Choose your own Deployment Models: Web, SIP, and Mobile App
Choose your own Deployment Models: Web, SIP, and Mobile App
Natterbox works equally across many deployment types, whether you want to bring your own Telephony/PBX, use CTI or Service Cloud Voice, or take advantage of our Web & Mobile apps.
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Support for Non-Salesforce Users
Support for Non-Salesforce Users
Provide non-Salesforce users with all the benefits of Natterbox via our web app that’s managed directly from Salesforce.
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24/7 Support
24/7 Support
Enjoy anytime access to our dedicated support team.
PREMIUM
Next-level voice features that facilitate more personalized conversations.
Starting at
$104
£79
$139
93€
per user per month
Everything in Pro, plus:
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ACD & Call Queues
ACD & Call Queues
Optimize call delivery and agent availability with Automatic Call Distribution and customizable Call Queue configurations.
-
Skills-Based Routing
Skills-Based Routing
Deliver the right call to the right agent based on a series of custom skills and expertise.
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Salesforce Dynamic Routing
Salesforce Dynamic Routing
Achieve truly personalized routing by using your Salesforce data to route calls based on, account owners, opportunity owners, case owners, and more.
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Enhanced Screen-pops & TTS
Enhanced Screen-pops & TTS
Deliver advanced customer insights with customizable screen-pops and enhanced text-to-speech options for more effective communication.
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Web2Lead
Web2Lead
Instantly connect your sales reps to prospects as soon as they show interest on your website.
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Email, SMS, and Chatter Alerts
Email, SMS, and Chatter Alerts
Trigger notifications to your customers or agents to, for instance, confirm a payment or the date of an appointment.
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Local Presence Dialing
Local Presence Dialing
Choose the best number to display to increase call pickup rates.
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Post-Call CSAT Surveys
Post-Call CSAT Surveys
Enable customers to rate interactions they’ve had with your agents following calls to track customer satisfaction.
ENTERPRISE
For companies that need advanced configurations and want a full service experience.
Let’s Talk!
Let’s Talk!
Let’s Talk!
Let’s Talk!
Custom pricing upon request
Everything in Premium, plus:
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Conversational Intelligence Package
Conversational Intelligence Package
Take advantage of the customer insights and trends with the recording, transcription, & AI summarization of every call w/ advanced keyword & filtering capabilities.
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AI-Based Call Coaching
AI-Based Call Coaching
AI-powered analytics engine that highlights calls that require attention, taking the guesswork out of quality assurance and provide actionable feedback.
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Advanced Custom Call Flows
Advanced Custom Call Flows
Our voice experts will work with you to build highly personalized customer experiences to deliver the greatest speed to value.
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Ongoing Optimization
Ongoing Optimization
Ongoing optimization and configuration of your Natterbox setup as your priorities and business needs change.
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Quarterly KPI Business Reviews
Quarterly KPI Business Reviews
We’ll meet with your leadership team quarterly and present the details of how Natterbox is impacting your business.
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Priority Customer Support
Priority Customer Support
If you ever have a question or need help, your requests go to the top of the queue for immediate response and resolution.
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Dedicated Success Manager
Dedicated Success Manager
Receive a dedicated Customer Success Manager for optimization and year-round customer success.
Choose Add-On Features to Enhance Your Capabilities
Insight
Take the guesswork out of quality assurance and training with AI powered Conversational Intelligence.
Learn More
SMS
Two-way SMS conversations with your Salesforce leads & contacts via your mobile device or desktop through Salesforce.
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PCI Payments
Securely process payment information over the phone using a fully PCI DSS compliant solution.
Learn More
Remote Assist
Resolve complex queries effortlessly with live video support, all within a single call.
Learn More