AI Call Coaching
Maximize performance and uncover opportunities with AI-driven insights.
Contact Centers Product UI
Identify coachable moments
Automatically analyze every call for key coaching insights. Natterbox’s AI scores and evaluates conversations, pinpointing areas where agents excel and where improvement is needed. By identifying these coachable moments, your team can provide targeted, real-time feedback. This ensures continuous agent development, reinforces best practices, and addresses performance gaps, leading to better customer and team outcomes.
Coaching tailored to your needs
Unlock the full power of generative AI with the most flexible generative AI prompt solution on the market. With Prompt Studio, you can design AI prompts specific to your business goals. Whether you want to improve your sales pitches, enhance customer service interactions, or address specific training and compliance areas, Natterbox makes it easy to focus on what matters most.
Drive revenue with actionable feedback
Uncover hidden upsell and cross-sell opportunities with detailed AI call analysis. Natterbox provides insights that empower your sales team to refine their pitches, optimize their conversations, and increase conversion rates. By recognizing the patterns of successful sales interactions and areas where conversations fall short, the system delivers specific feedback to fine-tune strategies.
Streamline quality assurance with AI automation
Eliminate the inefficiencies of manual quality assurance with Natterbox’s AI-driven automation. AI provides consistent and objective evaluations across all calls, ensuring that every interaction is measured against your performance standards. With AI Reports and Dashboards, you save valuable time, reduce human error, and achieve a more scalable approach to quality assurance.
Ready to have teachable moments on the record?
Key Features
AI Call Transcription
Turn voice into actionable text with seamless transcription, integrated directly within Salesforce.
AI Call Summaries
Save time with concise AI-generated summaries that highlight key points of every call.
AI Prompt Studio
Create and customize AI-driven coaching prompts tailored to your business needs, ensuring each call is analyzed with relevant criteria.
AI Call Ratings
Automatically score calls based on predefined criteria, providing consistent, objective evaluations that eliminate manual bias.
Rating Rationale
Understand the rationale behind each rating with brief explanations for actionable insights.
Categories & Intent Analysis
Gain deeper insights into customer interactions with advanced category and sentiment analysis.
Salesforce Dashboards & Reports
Track performance trends with in-depth analytics inside Salesforce, enabling data-driven decision-making for continuous improvement.
AI Translations
Break down language barriers with AI translations, allowing for seamless analysis and coaching across multilingual teams and global contact centers.
AI Compliance Monitoring
Ensure adherence to industry regulations and company policies with AI-driven call monitoring that identifies compliance risks.
Start Driving Results for Your Business
See how Natterbox streamlines processes and productivity for your contact
center agents, sales teams, operations, and remote workers. Whatever your role,
Natterbox can be tailored for your needs.
Contact Centers
Improve call center efficiency and agent productivity.
Sales
Drive more leads and improve sales team productivity.
Operations
Streamline your operations with a flexible, reliable and resilient solution.
Remote Working
Work how you want, where you want.
See Why Our Customers Love Natterbox
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We’ve had a great experience using Natterbox and found the setup process very straightforward. Their recent AI enhancements are exciting and align well with our digital transformation goals.
Andy Davies
Head of Service & Delivery
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Working with Jonny & Joel has been fantastic. Natterbox is intuitive and easy to use. The new AI features have added another layer of insight and have helped our agents improve faster than before.
Spandan Subba
Product Manager
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Having the insights in the CRM for our reporting and conversion rates is exceptional. We now have an integrated solution for our CRM and have seen an increase in outbound performance compared to our previous telephony system. Features like call recording, voicemail drops, and dial lists have made our contact center more efficient.
Donna Kempthorne
Group Systems Manager
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Natterbox connects perfectly with Salesforce, helping our sales team deliver top-level service every day. It’s easy to use, makes tracking calls and reporting simple, and the service team has been incredibly helpful from integration through to ongoing support. It also helps our field team keep data clean and accurate, even while on the move.
Sarah Urry
E Business Consultant
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Working with Robert and the team has been a delight – they are very responsive and helpful. The platform is easy to use and reliable. We’ve also started exploring their AI suite which shows great promise for improving call efficiency and coaching.
Emma Davies
Director Of CRM
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We use Natterbox for its reliability and excellent customer and technical support. It solves the challenge of managing and tracking customer calls efficiently, with features like call recording and robocalls that improve service, boost productivity, and enable data-driven decisions.
Andrea Pacakova
Customer Care Manager
Isn’t it time for a voice solution that works for you?
Start maximizing your ROI in Salesforce using a CTI solution that understands your unique needs.
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