Natterbox AI Advisor
Reclaim lost productivity and transform your contact center with AI coaching and post-call automation.
Unlock new levels of contact center performance and reclaim valuable agent time with AI Advisor. This innovative solution empowers your team through two core AI capabilities. AI coaching analyzes and scores 100% of customer interactions, empowering your business to quickly identify critical areas for agent development. While intelligent post-call automation liberates your agents from essential yet time-consuming administrative tasks by automatically handling wrap-up codes, outlining next steps, and more.
Contact Centers Product UI
Boost agent efficiency with post-call automation
Contact center agents spend over 60% of their time on administrative tasks, and less than 40% actually helping customers. AI Advisor automates repetitive post-call tasks—like call wrap-ups and Salesforce updates—so agents spend more time on meaningful interactions. By reducing time spent on administrative tasks, agents can help more customers without sacrificing quality, leading to higher productivity.
Drive consistent performance with AI-powered coaching
Stop relying on a fraction of insights and start understanding the full picture of your customer interactions. With AI Advisor, every call is evaluated and scored automatically. This comprehensive analysis means you can instantly pinpoint specific interactions and exactly which agents require targeted coaching. This holistic appraoch transforms your quality assurance from spot-checks to a strategic, data-driven improvement cycle for consistently better customer outcomes.
Enhance data integrity with automated Salesforce updates
AI Advisor ensures accurate data capture by automatically updating Salesforce fields with key call details. This reduces manual entry errors and ensures that all records are current, leading to more reliable data and stronger decision-making.
Improve customer experience with personalized AI insights
By automating follow-up content creation and providing next-step recommendations, AI Advisor ensures that every interaction is followed by timely, personalized engagement. This leads to faster resolutions and higher satisfaction, keeping customers engaged and satisfied.
Ready to unleash the power of AI for your agents?
Find out more by watching our on demand webinar!
Key Features
Post-Call Transcription
AI generates an accurate transcript of the conversation after the call finishes, making it easy to review, analyze, or reference later.
Sentiment Detection
Gain deeper insights into customer interactions with advanced category and sentiment analysis.
AI Summaries
Save time with concise AI-generated summaries that highlight key points of every call.
Suggested Actions
Provide agents with AI-powered next steps, driving faster resolutions and maintaining service continuity.
Field Updates
Automatically update Salesforce with accurate call data, ensuring critical information is captured and stored properly.
Call Ratings
Automatically score calls based on custom criteria you set, providing consistent, objective evaluations that eliminate manual bias.
Auto-Wrap Ups
Automate post-call tasks like wrap-up codes and documentation, allowing agents to focus on delivering exceptional service.
Prompt Studio
Create customized AI-driven prompts tailored to your business needs, powering automation programs and AI-powered coaching with flexibility and precision.
Language Translation
Calls in over 30 languages can be transcribed, summarized, and translated—helping global teams work across regions without losing context.
Explore the Power of AI-driven Coaching and Automation
AI Call Coaching
Transform every call into a coaching opportunity. With AI Call Coaching, you can automatically evaluate calls, deliver personalized feedback, automate QA scorecards and uncover hidden performance trends—making it possible to find the needle in the haystack. Say goodbye to manual call monitoring and hello to insights that help your team continually improve.
AI Assist
Let AI Assist take care of post-call work. From automating call wrap-ups to suggesting and completing follow-up steps, AI Assist ensures that agents spend less time on administrative tasks and more time delivering quality customer service. With accurate data capture and proactive follow-up, AI Assist boosts agent productivity and customer engagement.
See Why Our Customers Love Natterbox
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We’ve had a great experience using Natterbox and found the setup process very straightforward. Their recent AI enhancements are exciting and align well with our digital transformation goals.
Andy Davies
Head of Service & Delivery
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Working with Jonny & Joel has been fantastic. Natterbox is intuitive and easy to use. The new AI features have added another layer of insight and have helped our agents improve faster than before.
Spandan Subba
Product Manager
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Having the insights in the CRM for our reporting and conversion rates is exceptional. We now have an integrated solution for our CRM and have seen an increase in outbound performance compared to our previous telephony system. Features like call recording, voicemail drops, and dial lists have made our contact center more efficient.
Donna Kempthorne
Group Systems Manager
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Natterbox connects perfectly with Salesforce, helping our sales team deliver top-level service every day. It’s easy to use, makes tracking calls and reporting simple, and the service team has been incredibly helpful from integration through to ongoing support. It also helps our field team keep data clean and accurate, even while on the move.
Sarah Urry
E Business Consultant
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Working with Robert and the team has been a delight – they are very responsive and helpful. The platform is easy to use and reliable. We’ve also started exploring their AI suite which shows great promise for improving call efficiency and coaching.
Emma Davies
Director Of CRM
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We use Natterbox for its reliability and excellent customer and technical support. It solves the challenge of managing and tracking customer calls efficiently, with features like call recording and robocalls that improve service, boost productivity, and enable data-driven decisions.
Andrea Pacakova
Customer Care Manager
Let’s Get Started
Want to learn more about why industry leaders around the world trust Natterbox as their cloud telephony provider? If you’re ready to leverage the power of voice to transform your sales, service, and IT operations, let’s talk.
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