About Natterbox
Transforming customer experience and employee productivity through the power of communication.
Our Mission
Natterbox empowers organizations to build strong relationships with their clients through frictionless customer experiences. We use cloud communication technology to simplify and inject humanity into business communication because we understand that no matter how your customers choose to communicate with you, each moment matters.
Enterprise-Grade Technology
You Can Trust
Natterbox was founded in 2009 and has over 15 years of contact center experience. Trust and safety was a top priority then and it remains a top priority in the age of AI. We are relentless about compliance, security, data privacy, and ensuring the highest levels of availability and performance.
15+ Years
Cloud Contact Center Experience
719+
Million Calls
1.8+
Billion Call Minutes
157
Countries Serviced
ISO 27001
Certified
GDPR
Compliant
99.999%
Uptime
AppExchange
Security Certified
Meet our Leaders
Our leadership team brings extensive experience in enterprise SaaS, having successfully navigated transformative shifts in the tech landscape. Now, they’re guiding Natterbox confidently into the Age of AI, redefining what’s possible in business communications.
Neil Hammerton
CEO & Founder
Neil Burgess
CTO & Founder
Chris Martin
President & Chief Revenue Officer
Greg Miller
Chief Customer Officer
Jamie Cooper
Chief Product Officer
Tim Beeson
Global Sales & Alliances Director
Shona Harding
Global Head of People
Martin Gerrard
Global Head of Finance
See Why Our Customers Love Natterbox
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We’ve had a great experience using Natterbox and found the setup process very straightforward. Their recent AI enhancements are exciting and align well with our digital transformation goals.
Andy Davies
Head of Service & Delivery
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Working with Jonny & Joel has been fantastic. Natterbox is intuitive and easy to use. The new AI features have added another layer of insight and have helped our agents improve faster than before.
Spandan Subba
Product Manager
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Having the insights in the CRM for our reporting and conversion rates is exceptional. We now have an integrated solution for our CRM and have seen an increase in outbound performance compared to our previous telephony system. Features like call recording, voicemail drops, and dial lists have made our contact center more efficient.
Donna Kempthorne
Group Systems Manager
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Natterbox connects perfectly with Salesforce, helping our sales team deliver top-level service every day. It’s easy to use, makes tracking calls and reporting simple, and the service team has been incredibly helpful from integration through to ongoing support. It also helps our field team keep data clean and accurate, even while on the move.
Sarah Urry
E Business Consultant
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Working with Robert and the team has been a delight – they are very responsive and helpful. The platform is easy to use and reliable. We’ve also started exploring their AI suite which shows great promise for improving call efficiency and coaching.
Emma Davies
Director Of CRM
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We use Natterbox for its reliability and excellent customer and technical support. It solves the challenge of managing and tracking customer calls efficiently, with features like call recording and robocalls that improve service, boost productivity, and enable data-driven decisions.
Andrea Pacakova
Customer Care Manager
