About Natterbox

Transforming customer experience and employee productivity through the power of communication.

Our Mission

Natterbox empowers organizations to build strong relationships with their clients through frictionless customer experiences. We use cloud communication technology to simplify and inject humanity into business communication because we understand that no matter how your customers choose to communicate with you, each moment matters.


Enterprise-Grade Technology
You Can Trust

Natterbox was founded in 2009 and has over 15 years of contact center experience. Trust and safety was a top priority then and it remains a top priority in the age of AI. We are relentless about compliance, security, data privacy, and ensuring the highest levels of availability and performance.

 15+ Years

Cloud Contact Center Experience

719+

Million Calls 

1.8+

Billion Call Minutes

157

Countries Serviced

ISO 27001

Certified

GDPR

Compliant

99.999%

Uptime

AppExchange

Security Certified

Meet our Leaders

Our leadership team brings extensive experience in enterprise SaaS, having successfully navigated transformative shifts in the tech landscape. Now, they’re guiding Natterbox confidently into the Age of AI, redefining what’s possible in business communications.

Neil Hammerton

Neil Hammerton

CEO & Founder

Neil Burgess

Neil Burgess

CTO & Founder

Chris Martin

President & Chief Revenue Officer

Greg Miller

Greg Miller

Chief Customer Officer

Jamie Cooper

Chief Product Officer

Tim Beeson

Tim Beeson

Global Sales & Alliances Director

Shona Harding

Shona Harding

Global Head of People

Martin Gerrard

Global Head of Finance

See Why Our Customers Love Natterbox

  • 5 stars
    Salesforce Logo

    We’ve had a great experience using Natterbox and found the setup process very straightforward. Their recent AI enhancements are exciting and align well with our digital transformation goals.

    Andy Davies

    Head of Service & Delivery

    Virgin Wines

  • 5 stars
    Salesforce Logo

    Working with Jonny & Joel has been fantastic. Natterbox is intuitive and easy to use. The new AI features have added another layer of insight and have helped our agents improve faster than before.

    Spandan Subba

    Product Manager

  • 4.5 stars
    Salesforce Logo

    Having the insights in the CRM for our reporting and conversion rates is exceptional. We now have an integrated solution for our CRM and have seen an increase in outbound performance compared to our previous telephony system. Features like call recording, voicemail drops, and dial lists have made our contact center more efficient.

    Donna Kempthorne

    Group Systems Manager

    TGI Fridays
  • Salesforce Logo

    Natterbox connects perfectly with Salesforce, helping our sales team deliver top-level service every day. It’s easy to use, makes tracking calls and reporting simple, and the service team has been incredibly helpful from integration through to ongoing support. It also helps our field team keep data clean and accurate, even while on the move.

    Sarah Urry

    E Business Consultant

    Canada Life

  • 5 stars
    Salesforce Logo

    Working with Robert and the team has been a delight – they are very responsive and helpful. The platform is easy to use and reliable. We’ve also started exploring their AI suite which shows great promise for improving call efficiency and coaching.

    Emma Davies

    Director Of CRM

    Legal & General
  • G2 logo

    We use Natterbox for its reliability and excellent customer and technical support. It solves the challenge of managing and tracking customer calls efficiently, with features like call recording and robocalls that improve service, boost productivity, and enable data-driven decisions.

    Andrea Pacakova

    Customer Care Manager

    IPF Digital