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Introducing Natterbox AI Assist: Automate Post-Call Tasks and Boost Agent Productivity

Sam Swain

Natterbox

The contact center industry is evolving rapidly, and businesses are increasingly looking for AI-driven contact center solutions to improve efficiency while delivering high-quality customer experiences. At Natterbox, we’re excited to announce the launch of AI Assist, our latest AI-driven solution designed to automate post-call tasks for contact center agents and sales reps.

Why AI Assist?

Natterbox AI Assist transforms how your team handles post-call work by automating time-consuming tasks like call wrap-ups, updating Salesforce records, and generating suggested follow-up content. AI Assist eliminates the manual effort of post-call documentation and ensures that all post call follow-ups are both timely and personalized. By focusing on these crucial areas, AI Assist empowers your team to boost agent efficiency and focus on meaningful customer interactions instead of administrative tasks.

Key Features of AI Assist

  • Automate Post-Call Wrap-Ups: Save your agents time by automating time-consuming post-call activities including wrap-up codes, post-call documentation and other key CRM processes.
  • Enhance Data Accuracy: Manual data entry can lead to errors, missed information, and inconsistent data. AI Assist can update any Salesforce field automatically, ensuring that critical information is captured accurately and consistently.
  • Suggested Follow-up Actions: AI Assist doesn’t stop at summarizing calls—it also recommends next steps based on the conversation, helping agents close deals and resolve issues efficiently.
  • Generate Follow-Up Content: Keep customers engaged with automated follow-up emails and messages. AI Assist creates tailored content based on customer interactions, so no task is missed, and customers always feel valued.

How AI Assist Benefits Your Business

By adopting AI Assist, businesses can expect to see:

  • Improved Agent Efficiency: With less time spent on manual wrap-ups and data entry, agents can handle more customer interactions.
  • Higher Data Integrity: Automating data capture and Salesforce updates reduces the risk of human error, leading to more reliable decision-making.
  • Faster Resolution Times: Suggested follow-up actions ensure that agents help resolve customer inquiries quickly and effectively.
  • Better Customer Engagement: Automated follow-ups  guarantee that every customer receives timely, personalized communication, keeping them engaged and satisfied.

What Powers AI Assist 

AI Assist is part of the Natterbox AI suite, which also includes AI Call Coaching and is all powered by our industry leading AI Prompt Studio. Together, these tools form a powerful AI-driven ecosystem designed to optimize contact center operations. While AI Call Coaching focuses on transforming calls into coaching opportunities with instant post-call feedback and AI-driven insights, AI Assist takes on the administrative burden, freeing your team to focus on delivering outstanding service.

To learn more about how these tools work together to drive productivity, learn more here.

Ready to Learn More About AI Assist?

If your business is ready to embrace the future of contact center operations with AI-driven automation, now is the time to explore what Natterbox AI Assist can do for you.Instead of the usual “Get a Demo,” we invite you to schedule a call with one of our AI experts. Our experts will work with you to gauge your company’s AI readiness and provide personalized recommendations on how AI Assist can help you streamline operations, boost productivity, and improve customer satisfaction.

Speak with an AI Expert Today