Natterbox + Salesforce Integration
Unlock the full potential of Salesforce by integrating your contact center communications directly into your CRM.
Are you looking for a way to streamline your customer conversations and improve your customer experience? With Natterbox, you can integrate your phone system directly into Salesforce, creating a seamless communication experience for your team and customers.
Salesforce Product UI
Powerful native multi-cloud integration
Harness the power of Natterbox’s multi-cloud Salesforce integration, designed to support your teams across Sales Cloud, Service Cloud, and Industry Cloud environments.
Voice and Digital Engagement
Provide seamless voice and digital communication capabilities, ensuring consistent customer interactions across multiple channels.
Enhanced AI Customer Insights
Combine AI analytics from voice and digital engagement data to gain comprehensive customer insights, enabling more informed and personalized interactions.
Reports and Dashboards
Leverage Salesforce-native reporting and dashboard capabilities for real-time insights, improved visibility, and informed decision-making across your organization.
Deliver exceptional customer experiences at scale
Transform your service operations by integrating Natterbox with Salesforce Service Cloud Voice (SCV). Empower your teams to handle customer interactions effortlessly with real-time data and intelligent automation.
AI-Driven Insight
Record, transcribe, and summarize conversations instantly, enabling your agents to focus on resolving customer issues rather than administrative tasks.
Unified Voice & CRM
Keep all customer interaction data in one place, ensuring your agents have the context they need, exactly when they need it.
Flexible Telephony Options
Retain your current telephony provider, integrate seamlessly with Microsoft Teams, or leverage Natterbox’s advanced cloud telephony solution.
Enhance agent productivity and engagement
Maximize the power of Salesforce Agentforce by it integrating with Natterbox’s telephony solutions.
Intelligent AI Automation
Automate repetitive tasks, enabling agents to focus on delivering personalized customer experiences.
Effortless Agent Experience
Provide intuitive telephony controls directly within Agentforce, streamlining call handling and reducing friction.
Actionable AI Analytics
Gain deep insights into agent performance and customer interactions, helping you continuously improve service quality and operational efficiency.
Accelerate sales performance
Enhance your sales processes by integrating Natterbox with Salesforce Sales Engagement tools, driving higher conversion rates and increased productivity.
Integrated Communication
Enable seamless voice integration within Salesforce Sales Engagement, streamlining outreach and follow-ups.
Automated Workflows
Automate call logging, follow-up tasks, and data updates, ensuring your sales team stays organized and focused.
Insightful Analytics
Track and measure sales interactions, optimizing strategies based on actionable insights.
Ready to integrate your business communications inside Salesforce?
Contact us today to learn more about our native integrations.
See Why Our Customers Love Natterbox
-
Working with Jonny & Joel has been fantastic. Natterbox is intuitive and easy to use. The new AI features have added another layer of insight and have helped our agents improve faster than before.
Spandan Subba
Product Manager
-
We wanted something that was not only going to meet our needs. As the solution is native to Salesforce, this gives us the edge when dealing with new prospects and existing customers for support.
Jeff Challis
Director, Principle Consultant
-
The Natterbox team has a strong background in telephony and they really understand the Salesforce product and best practices within it. The integration with Salesforce is built from the ground up and provides world-class customization.
Andrew Russo
Sales Support Engineer
-
Natterbox have been able to understand and manage our expectations to implement a great CTI solution in Salesforce. 4 weeks from initial spec to go live was impressive. Looking forward to part two of the project with a great team to support us.
Jean-Noel Casassus
Senior Salesforce Developer
-
Natterbox was the most aligned with Salesforce, our business platform, we were very impressed by Natterbox’s engagement levels and consideration of our needs. We look forward to a long and successful partnership and to better serving our staff and customers.
Mark Gilbert
Head of IT
-
The software integrated nicely with Salesforce providing the users with enough functionality for different business activities. Given the complicity of the software, a more detailed initial training would be appreciated.
Bruce Wang
Data Analyst
Recommended Insights
-
Skedaddle Humane Wildlife Control
Skedaddle faced significant challenges in managing and tracking calls from multiple service lines, including wildlife control, pest control, and professional holiday decorating. They had to handle over 100 numbers, with some being used specifically for pay-per-click tracking. Their previous system, Dialpad, lacked the detailed reporting needed to track the source of each call accurately. This…
-
Sweaty Betty
As Sweaty Betty continued to evolve, they realised the importance of having a reliable phone network to connect with their customers. With their existing CRM system reaching the end of its support, they switched to Salesforce as its replacement. Additionally, since Sweaty Betty’s agents work remotely, the challenge was to find a solution that would…
-
Accquis
Accquis had been a long-time advocate and user of Salesforce CRM, incorporating various features like websites, email systems, and voice telephony. However, they were facing a significant challenge with their existing voice system – it simply wasn’t meeting their needs and lacked integration with Salesforce. This meant they couldn’t take full advantage of the invaluable…