Natterbox + Salesforce Integration

Unlock the full potential of Salesforce by integrating your contact center communications directly into your CRM.

Are you looking for a way to streamline your customer conversations and improve your customer experience? With Natterbox, you can integrate your phone system directly into Salesforce, creating a seamless communication experience for your team and customers.

Salesforce Product UI

Harness the power of Natterbox’s multi-cloud Salesforce integration, designed to support your teams across Sales Cloud, Service Cloud, and Industry Cloud environments.

Voice and Digital Engagement

Provide seamless voice and digital communication capabilities, ensuring consistent customer interactions across multiple channels.


Enhanced AI Customer Insights

Combine AI analytics from voice and digital engagement data to gain comprehensive customer insights, enabling more informed and personalized interactions.


Reports and Dashboards

Leverage Salesforce-native reporting and dashboard capabilities for real-time insights, improved visibility, and informed decision-making across your organization.

Transform your service operations by integrating Natterbox with Salesforce Service Cloud Voice (SCV). Empower your teams to handle customer interactions effortlessly with real-time data and intelligent automation.

AI-Driven Insight

Record, transcribe, and summarize conversations instantly, enabling your agents to focus on resolving customer issues rather than administrative tasks.


Unified Voice & CRM

Keep all customer interaction data in one place, ensuring your agents have the context they need, exactly when they need it.


Flexible Telephony Options

Retain your current telephony provider, integrate seamlessly with Microsoft Teams, or leverage Natterbox’s advanced cloud telephony solution.

Maximize the power of Salesforce Agentforce by it integrating with Natterbox’s telephony solutions.

Intelligent AI Automation

Automate repetitive tasks, enabling agents to focus on delivering personalized customer experiences.


Effortless Agent Experience

Provide intuitive telephony controls directly within Agentforce, streamlining call handling and reducing friction.


Actionable AI Analytics

Gain deep insights into agent performance and customer interactions, helping you continuously improve service quality and operational efficiency.

Enhance your sales processes by integrating Natterbox with Salesforce Sales Engagement tools, driving higher conversion rates and increased productivity.

Integrated Communication

Enable seamless voice integration within Salesforce Sales Engagement, streamlining outreach and follow-ups.


Automated Workflows

Automate call logging, follow-up tasks, and data updates, ensuring your sales team stays organized and focused.


Insightful Analytics

Track and measure sales interactions, optimizing strategies based on actionable insights.

See Why Our Customers Love Natterbox

  • 5 stars
    Salesforce Logo

    Working with Jonny & Joel has been fantastic. Natterbox is intuitive and easy to use. The new AI features have added another layer of insight and have helped our agents improve faster than before.

    Spandan Subba

    Product Manager

  • Salesforce Logo

    We wanted something that was not only going to meet our needs. As the solution is native to Salesforce, this gives us the edge when dealing with new prospects and existing customers for support.

    Jeff Challis

    Director, Principle Consultant

    AAkonsult
  • Salesforce Logo

    The Natterbox team has a strong background in telephony and they really understand the Salesforce product and best practices within it. The integration with Salesforce is built from the ground up and provides world-class customization.

    Andrew Russo

    Sales Support Engineer

    TGI Fridays
  • Salesforce Logo

    Natterbox have been able to understand and manage our expectations to implement a great CTI solution in Salesforce. 4 weeks from initial spec to go live was impressive. Looking forward to part two of the project with a great team to support us.

    Jean-Noel Casassus

    Senior Salesforce Developer

    Bionic

  • Salesforce Logo

    Natterbox was the most aligned with Salesforce, our business platform, we were very impressed by Natterbox’s engagement levels and consideration of our needs. We look forward to a long and successful partnership and to better serving our staff and customers.

    Mark Gilbert

    Head of IT

    Biz Space
  • Salesforce Logo

    The software integrated nicely with Salesforce providing the users with enough functionality for different business activities. Given the complicity of the software, a more detailed initial training would be appreciated.

    Bruce Wang

    Data Analyst

    Blue Knot

Recommended Insights