Salesforce CTI Integration
Seamlessly integrate your business telephony system inside Salesforce for unparalleled visibility of every call.
CTI, or computer telephony integration, is a key component to any customer service strategy. Salesforce CTI is one of the most popular methods used to connect your business phone and CRM platform together. Allowing your phone conversations to be tracked inside Salesforce Service Cloud and Sales Cloud for true business insight.
Salesforce Product UI
Unlock the full potential of Salesforce
Our unrivaled CTI integration allows you to natively run Salesforce reports, helping you to optimize ROI and gain complete visibility into the performance of your sales and contact center teams.
Boost sales productivity
Help your sales team spend more time selling and less time on admin work. With a range of features like click-to-dial, automatic activity tracking, and voicemail drop that boosts productivity by 25%.
Create next-level customer experiences
Give your service reps the power to deliver personalized customer experiences with instant access to full service history in Salesforce, resulting in faster resolutions and enhanced customer satisfaction.
See Natterbox’s Salesforce CTI integration in action
Key Features
Screen Pop
Instantly understand who’s calling you and why they’re calling with a 360° view of your prospect and customer information.
Automatic Data Capture
Make Salesforce your single source of truth and eliminate the need for additional admin.
Click-to-Dial
Make calls directly from Salesforce by simply clicking a lead/contact record’s telephone number — no more manual dialing.
Salesforce Address Book
Search and click-to-dial Salesforce contacts and your organization’s contacts from directly within Salesforce.
Dialer
Dynamically push leads, contacts, and accounts for your reps to call from any number in Salesforce.
Global Platform
Scale and manage your phone platform easily within Salesforce — no hardware or software.
See Why Our Customers Love Natterbox
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We use Natterbox for its reliability and excellent customer and technical support. It solves the challenge of managing and tracking customer calls efficiently, with features like call recording and robocalls that improve service, boost productivity, and enable data-driven decisions.
Andrea Pacakova
Customer Care Manager
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The software integrated nicely with Salesforce providing the users with enough functionality for different business activities. Given the complicity of the software, a more detailed initial training would be appreciated.
Bruce Wang
Data Analyst
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Natterbox gives us the ability to add call results to any record along with a great set of managerial functionality, with next level support in the setting up, porting and onboarding.
David Smith
CRM Manager
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Natterbox offers a simple, slick link to Salesforce with a user friendly interface. Increased dial speed, enhanced CRM syncronisation and more efficient landing of outbound voicemail activity is easily achieved, alongside remote / ‘barge’ style call listening and joining.
Ryan Bessant
Head of Delegates Sales
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They have provided us such a quick setup and connection during times which requires remote capabilities!
Nozer Damania
Platform Development Manager
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We have been using Natterbox solution for 2 years and I can say that not only is this a great solution from the technical perspective but also Natterbox people will support you in transition and maintenance like no other company.
Michal Kosmala
Salesforce Product Owner