Salesforce CTI Integration

Seamlessly integrate your business telephony system inside Salesforce for unparalleled visibility of every call.

CTI, or computer telephony integration, is a key component to any customer service strategy. Salesforce CTI is one of the most popular methods used to connect your business phone and CRM platform together. Allowing your phone conversations to be tracked inside Salesforce Service Cloud and Sales Cloud for true business insight.

Salesforce Product UI

Our unrivaled CTI integration allows you to natively run Salesforce reports, helping you to optimize ROI and gain complete visibility into the performance of your sales and contact center teams.

Screenshot of AI Call Coaching Dashboard and a picture of a women wearing a phone headset

Help your sales team spend more time selling and less time on admin work. With a range of features like click-to-dial, automatic activity tracking, and voicemail drop that boosts productivity by 25%.

A man smiles and speaks into a phone headset

Give your service reps the power to deliver personalized customer experiences with instant access to full service history in Salesforce, resulting in faster resolutions and enhanced customer satisfaction.

A woman happily looks at her phone

Key Features

Screen Pop

Instantly understand who’s calling you and why they’re calling with a 360° view of your prospect and customer information.

Automatic Data Capture

Make Salesforce your single source of truth and eliminate the need for additional admin.

Click-to-Dial

Make calls directly from Salesforce by simply clicking a lead/contact record’s telephone number — no more manual dialing.

Salesforce Address Book

Search and click-to-dial Salesforce contacts and your organization’s contacts from directly within Salesforce.

Dialer

Dynamically push leads, contacts, and accounts for your reps to call from any number in Salesforce.

Global Platform

Scale and manage your phone platform easily within Salesforce — no hardware or software.

See Why Our Customers Love Natterbox

  • G2 logo

    We use Natterbox for its reliability and excellent customer and technical support. It solves the challenge of managing and tracking customer calls efficiently, with features like call recording and robocalls that improve service, boost productivity, and enable data-driven decisions.

    Andrea Pacakova

    Customer Care Manager

    IPF Digital
  • Salesforce Logo

    The software integrated nicely with Salesforce providing the users with enough functionality for different business activities. Given the complicity of the software, a more detailed initial training would be appreciated.

    Bruce Wang

    Data Analyst

    Blue Knot
  • Salesforce Logo

    Natterbox gives us the ability to add call results to any record along with a great set of managerial functionality, with next level support in the setting up, porting and onboarding.

    David Smith

    CRM Manager

    Funding Options
  • 4 stars
    Salesforce Logo

    Natterbox offers a simple, slick link to Salesforce with a user friendly interface. Increased dial speed, enhanced CRM syncronisation and more efficient landing of outbound voicemail activity is easily achieved, alongside remote / ‘barge’ style call listening and joining.

    Ryan Bessant

    Head of Delegates Sales

    Wilmington PLC
  • Salesforce Logo

    They have provided us such a quick setup and connection during times which requires remote capabilities!

    Nozer Damania

    Platform Development Manager

    Lilly Pulitzer
  • Salesforce Logo

    We have been using Natterbox solution for 2 years and I can say that not only is this a great solution from the technical perspective but also Natterbox people will support you in transition and maintenance like no other company.

    Michal Kosmala

    Salesforce Product Owner

    IPF Digital