Service Cloud Voice
Natterbox, the telephony partner of choice for Salesforce Service Cloud Voice.
Transform your customer service experience with Service Cloud Voice and Natterbox. Seamlessly integrate your telephony with Salesforce CRM to record, transcribe, and summarize every call using AI technology. Utilize Service Cloud Voice alongside Natterbox Remote Assist for swift issue resolutions through camera and screen share functionalities. Additionally, empower your business with two-way SMS communications between you and your customers. With Voice, SMS, and Video capabilities, Natterbox and Service Cloud Voice offer a comprehensive multi-channel solution for both your service and sales teams.
Service Cloud Voice Product UI
Elevate your telephony integration with Salesforce data
Empower your voice communications as a primary digital channel optimized for the Salesforce platform through the seamless connection of your telephony system with Service Cloud Voice. Whether you choose to retain your current provider, integrate with Microsoft Teams, or leverage Natterbox’s cloud PBX solution, unlock comprehensive insights by recording, transcribing, and summarizing every conversation using AI technology. Gain unparalleled visibility into all interactions shaping your business landscape.
Empower smarter & faster issue resolution
Give your service team a faster and smarter way to handle calls, from anywhere by integrating telephony and routing calls all on one platform. With tools like video Remote Assist, on-call recommendations, workflows, and automatic call Wrap-Up, all powered by real-time call transcriptions.
Build loyalty with every phone call
Empower your service teams to deliver personalized, smart service with partner telephony integrated in Customer 360. Pairing your customer data with an intuitive drag-and-drop IVR builder to create seamless experiences that build long-lasting loyalty, without ever needing to leave the Salesforce platform. Better handle call volume, speed up call resolution and raise CSAT.
Supervise teams in real-time from anywhere
Monitor calls and capture insights to assist and coach your service teams, no matter where your agents are working. Leveraging voice transcription to surface AI-powered agent recommendations, taking the guesswork out of quality assurance, and ensuring you always deliver a 5-star service.
Simplify your operations with WFM
Contact centers face growing challenges in optimizing their workforce to meet fluctuating demand. Natterbox partners with Playvox, a leading provider of workforce management (WFM), to enable managers to optimize agent scheduling, improve forecast accuracy, and enhance overall operational efficiency.
Get Started Today
Bring together CRM, Voice, SMS, Video, and Conversational Intelligence with Natterbox and Service Cloud Voice.
Key Features
Native Salesforce Integration
Scale and manage your global business phone system, without ever needing to leave the Salesforce platform.
AI-Powered Voice Transcription
Record, transcribe, and automatically summarize every call with Natterbox AI providing actionable feedback inside Salesforce.
Full Telephony Compatibility
Choose between staying with your existing provider, integrating with Microsoft Teams, or using Natterbox’s own cloud PBX.
Intelligent IVR
Leverage your customer data using an intuitive drag and drop IVR builder within Salesforce, using clicks not code.
Call Disposition Codes
Create and report on a customized set of disposition codes so you have a clear record of the outcome of every call.
SMS
2-way SMS conversations brought directly to your agents for streamlined communication and issue resolution.
Post-Call CSAT Surveys
Enable customers to rate interactions they’ve had with your agents following calls to track customer satisfaction.
Virtual Queueing
Enable your customers to hang up the phone and receive a callback when they reach the front of the queue.
Remote Assist
When a simple phone call isn’t enough, seamlessly enable screen and camera sharing for one call issue resolution.
Recommended Insights
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Hemfrid
Having opted for Salesforce Service Cloud Voice provided by another telephony partner, Hemfrid initially believed they had found the right fit. However, they quickly encountered issues with call quality and poor service. The lack of customization and integration with Salesforce data raised concerns, as it was a key driver for selecting Service Cloud Voice.
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George P. Johnson
GPJ’s previous phone system was not growing in conjunction with their business needs, and they had several items not functioning in a manner that was supporting their business model. Generating reports was extremely difficult and time-consuming, which used to take up to 10-20 hours a week.
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Engage Partners
Engage Partners relies on telephone communication for over 90% of their contact with clients. Because of this, the company needed a reliable phone system that would maximize employee productivity.