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Service Cloud Voice Integration

Natterbox, the telephony partner of choice for Salesforce Service Cloud Voice.

Today you can give all your customers a great phone experience no matter where your agents take calls. That’s because, with Natterbox and Service Cloud Voice, your telephony is one with your Salesforce CRM. So agents get a better experience and supervisors get enhanced visibility, driven by AI insights natively inside the Salesforce platform.

Unite Your Telephony with Salesforce Data

Make voice a key digital channel built for the Salesforce platform by connecting your telephony system to Service Cloud Voice. Whether you want to remain with your current provider, integrate with Microsoft Teams, or use Natterbox’s own cloud PBX, we can give you total visibility into every conversation happening around your business.

Empower Smarter & Faster Phone Resolution

Give your service team a faster and smarter way to handle calls, from anywhere by integrating telephony and routing calls all on one platform. Accelerate handle times with on-call recommendations, workflows, and automatic call wrap-up, powered by real-time call transcription.

Build Loyalty in Every Phone Conversation

Empower your service teams to deliver personalized, smart service with partner telephony integrated in Customer 360. Pairing your customer data with an intuitive drag and drop IVR builder to create seamless experiences that build long-lasting loyalty, without ever needing to leave the Salesforce platform. Better handle call volume, speed up call resolution and raise CSAT.

Supervise Teams in Real-Time from Anywhere

Monitor calls and capture insights to assist and coach your service teams, no matter where your agents are working. Leveraging voice transcription to surface AI-powered agent recommendations, taking the guesswork out of quality assurance, and ensuring you always deliver a 5-star service.

Simplify Your Operations with WFM

Contact centers face growing challenges in optimizing their workforce to meet fluctuating demand. Natterbox partners with Playvox, a leading provider of workforce management (WFM), to enable managers to optimize agent scheduling, improve forecast accuracy, and enhance overall operational efficiency.


Bring together CRM, voice and intelligence in real-time with Natterbox and Service Cloud Voice

Key Features

Native Salesforce Integration

Scale and manage your global business phone system, without ever needing to leave the Salesforce platform.

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Real-Time Voice Transcription

Accurately convert voice to text with AI-powered audio transcription and provide actionable feedback inside Salesforce.

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Full Telephony Compatibility

Choose between staying with your existing provider, integrate with Microsoft Teams, or use Natterbox’s own cloud PBX.

Intelligent IVR

Leverage your customer data using an intuitive drag and drop IVR builder within Salesforce, using clicks not code.

Call Disposition Codes

Create and report on a customized set of disposition codes so you have a clear record of the outcome of every call.


Make calls directly from Salesforce by simply clicking a customer record’s telephone number — no more manual dialing.

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Post-Call CSAT Surveys

Enable customers to rate interactions they’ve had with your agents following calls to track customer satisfaction.

Virtual Queueing

Enable your customers to hang up the phone and receive a callback when they reach the front of the queue.

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Automatic Call Distributor

Connect calls to the best available agent through skills-based routing, case owner routing, and more.

Select the Right Plan for you


Fully-featured solution for small to midsize contact centers and sales teams.

  • Native Salesforce Integration
  • Phone Calls in Agent Workspace
  • Real-Time Voice Transcription
  • Call Controls & Agent Presence
  • Cross-Channel Supervisor Monitoring
  • Live Call Data Visibility for Coaching
  • Email, SMS & Chatter Alerts
  • Native Salesforce Reporting
  • IVR & Call Routing
  • Call Recording
most popular

Next-level voice features that facilitate more personalized conversations.

Everything in PRO, PLUS:
  • Advanced Contact Center
  • Call Queues
  • Virtual Queueing
  • Dynamic Routing
  • Web2Lead
  • Post-Call CSAT Surveys

For companies that need advanced configuration and want full service.

  • AI-Based Call Coaching
  • Advanced Custom Call Flows
  • Ongoing Optimization
  • Quarterly KPI Business Reviews
  • Priority Customer Support
  • Dedicated Success Manager

Interested to know more about the #1 telephony partner for Salesforce?

Speak to one of our voice experts today to help get you started!