Are you tired of outdated, impersonal customer service experiences? Look no further than Natterbox SMS. Today’s customers demand real-time, personalized, and conversational experiences. By engaging directly with customers over text messages, you can enjoy more convenient, on-the-go communication no matter where your day takes you.
Unlock the Power of SMS Customer Service
In today’s digital age, customers demand more from their interactions with businesses than ever before. That’s why SMS customer service is quickly becoming an essential tool for companies of all sizes. By leveraging your Salesforce data and engaging directly with your customers right on their mobile device, you can deliver a personalized customer experience that’s tailored to their needs and preferences.
Turn Conversations into Connections
At Natterbox, we’re all about building connections – between you and your customers, whether that’s via voice or SMS. By using SMS for that personal touch, you have everything you need to turn any conversation into a meaningful connection. Giving your agents the flexibility to send and receive SMS/MMS messages via their mobile device or desktop through Salesforce, whilst automatically tracking text conversations against multiple Salesforce records.
Make Every Customer Interaction Count
Whether it’s resolving a customer query, following up on a purchase, or simply providing support, Natterbox SMS empowers you to connect with your customers in a meaningful way. By using custom SMS templates and automated messages you can streamline your customer service operations whilst delivering fast and personalized support.
Want to deliver fast, direct and more personalized interactions?
Key Features
Send/Receive Texts
Send and receive SMS/MMS messages to your Salesforce leads/contacts via your mobile device or desktop through Salesforce.
Multimedia Messaging Support
Create a more visual conversation experience by using multimedia messaging including images, videos, and audio.
Salesforce Activity Logging
Automatically log SMS messages within your Salesforce CRM, ensuring you can track and monitor all of your customer conversations.
Regulatory Compliance
Ensure regulatory compliance by controlling message retention, and consent management to safeguard you from fines and SPAM complaints.
Messaging Templates
Combine your Salesforce data with custom SMS templates for an easy and quick way to personalize standard messages.
Automated Messages
Automate text messages from a Salesforce flow to streamline your service operation, giving you more time to focus on your customers.
Ready to deliver fast, direct and more personalized interactions?
Start your journey today by partnering with Natterbox to transform your customer and prospect conversations
