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Natterbox Digital

Elevate your customer engagement with digital customer communications

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Seamlessly connect with your customers through orchestrated, personalized digital communications—natively integrated into Salesforce. Keep conversations flowing smoothly across SMS, WhatsApp, and voice for a unified customer experience.

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Unify customer communications

Centralize all customer interactions in Salesforce, your single source of truth. Manage voice, SMS, and WhatsApp conversations within one platform, ensuring teams have a complete customer view for seamless engagement.

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Accelerate sales and service outcomes

Drive sales and service success with faster, more streamlined, and personalized conversations. Empower teams to move quickly from initial contact to closed deals or resolved cases by combining voice and messaging capabilities.

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Orchestrate customer journeys

Create intelligent customer journeys by unifying voice and digital channels under a single routing policy. Ensure every customer connects to the right agent while simplifying communication flow management.

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Build loyalty with personalized communications

Stay ahead with timely, personalized communications. Automatically send messages that increase customer engagement, from appointment reminders and order updates to post-call surveys and review requests.

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Ready to bring voice and digital messaging together in Salesforce?

Schedule a demo today to get started.

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Natterbox Digital Channels

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SMS

Reach customers instantly through SMS for quick updates, appointment reminders, or urgent notifications directly from Salesforce.

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WhatsApp

Provide customer service, share rich media, and resolve queries using the world’s most popular messaging platform—all within Salesforce.

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Remote Assist

Resolve complex queries effortlessly with live video support, all within a single call using Natterbox Remote Assist.

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See Why Our Customers Love Natterbox

  • 5 stars
    Salesforce Logo

    We’ve had a great experience using Natterbox and found the setup process very straightforward. Their recent AI enhancements are exciting and align well with our digital transformation goals.

    Andy Davies

    Head of Service & Delivery

    Virgin Wines

  • 5 stars
    Salesforce Logo

    Working with Jonny & Joel has been fantastic. Natterbox is intuitive and easy to use. The new AI features have added another layer of insight and have helped our agents improve faster than before.

    Spandan Subba

    Product Manager

  • 4.5 stars
    Salesforce Logo

    Having the insights in the CRM for our reporting and conversion rates is exceptional. We now have an integrated solution for our CRM and have seen an increase in outbound performance compared to our previous telephony system. Features like call recording, voicemail drops, and dial lists have made our contact center more efficient.

    Donna Kempthorne

    Group Systems Manager

    TGI Fridays
  • Salesforce Logo

    Natterbox connects perfectly with Salesforce, helping our sales team deliver top-level service every day. It’s easy to use, makes tracking calls and reporting simple, and the service team has been incredibly helpful from integration through to ongoing support. It also helps our field team keep data clean and accurate, even while on the move.

    Sarah Urry

    E Business Consultant

    Canada Life

  • 5 stars
    Salesforce Logo

    Working with Robert and the team has been a delight – they are very responsive and helpful. The platform is easy to use and reliable. We’ve also started exploring their AI suite which shows great promise for improving call efficiency and coaching.

    Emma Davies

    Director Of CRM

    Legal & General
  • G2 logo

    We use Natterbox for its reliability and excellent customer and technical support. It solves the challenge of managing and tracking customer calls efficiently, with features like call recording and robocalls that improve service, boost productivity, and enable data-driven decisions.

    Andrea Pacakova

    Customer Care Manager

    IPF Digital

Why Choose Natterbox Digital?

Manage all voice and digital communications in Salesforce, deliver personalized engagements, and streamline workflows with powerful automated messages. Schedule a demo today!

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