SALESFORCE CONTACT CENTRE
Get a Salesforce contact centre that’s actually built in Salesforce.
With Natterbox’s AI contact centre, get telephony, CTI, IVR, call routing and an outbound dialler, native inside your org, with an AI workforce layered on top. No connectors, no sync lag.
Revolut scaled to 1,000+ sellers across 11 countries on Salesforce-native voice.
From live customers
Trusted by 400+ global contact centres.
Seattle Sounders FC
The problem
Systems that don’t talk to each other cost everyone.
Telephony, the contact centre platform and AI usually come from three different vendors. Each one updates Salesforce on its own schedule, without talking to each other.
Hold music and IVR queues make your customers wait before anyone even answers.
Voice data lands with the carrier first, Salesforce second. Your CRM lags behind.
A new routing rule means your team raises a ticket to IT before anything changes.
All three come from the same root cause: three vendors that don’t talk to each other.
The fix
Every second counts, for your customers, your agents, and your business.
Natterbox vs. a contact centre Frankenstack
Built in. Not bolted on.
Most Salesforce phone systems connect to the CRM. Natterbox is built inside it. Routing and AI configuration both run on clicks, not code.
Reflects typical connector-based Salesforce telephony setups, not any single named vendor.
What’s included in the Natterbox AI Contact Center Platform
Everything a Salesforce contact centre needs, on one platform.
Telephony, CTI and an outbound dialler, native inside your org, with an AI workforce on top that covers routing, self-service, coaching and outbound. One platform that does it all.
AI WorkforceInbound, outbound, coaching and sales AI
One AI workforce, working across voice and digital. Each role below does a job your team already has.
AI Receptionist
AI Support Agent
AI QA Analyst
AI Switchboard
AI Outbound Agent
AI SDR
AI BDR
AI Account Manager
Voice & TelephonyCTI, dialler, cloud telephony, recording
Salesforce CTI
Call routing & queue management
Outbound dialler
Cloud telephony
Recording & compliance
Mobile app for Salesforce
Digital ChannelsSMS, WhatsApp, chat
Omnichannel messaging
AI across every channel
Looking for something more specific?
Four ways Natterbox shows up inside Salesforce.
Trusted by 400+ global contact centres
Natterbox is a contact centre platform built inside Salesforce as a managed package. It covers cloud telephony, Salesforce CTI, conversational AI IVR, intelligent call routing with queues, callback and overflow, an outbound dialler, call recording, and digital channels including SMS, WhatsApp and web chat, with an AI workforce layered on top for automated resolution, outbound calling and call coaching. Because it runs natively rather than through a connector, call data and AI actions write to the Salesforce record as they happen. Used by 400+ contact centres including Revolut, Secret Escapes and Sutton Tools.
See it on your own org
See the Salesforce phone system running on your setup.
Telephony, CTI, routing and the AI workforce, on one contact record. We’ll run it against your own call flows and routing rules, not a generic script.
“Natterbox connects perfectly with Salesforce… It also helps our field team keep data clean and accurate, even while on the move.”
Frequently asked questions
Is Natterbox really built inside Salesforce, or just connected to it?
Built inside it, as a managed package, not bridged through an external API. Routing, call data and AI agents live in your Salesforce org, so there is no separate system of record and no sync lag.
Does Natterbox handle CTI, IVR and outbound dialling?
Yes, all three, on one platform. CTI gives you screen pop and click to dial, the Conversational AI IVR understands intent and routes accordingly instead of keypad menus, and the dialler covers both rep-driven and AI-driven outbound.
Does Natterbox handle call queuing and queue management?
Yes. Queues, callback, overflow, and skills-based and VIP routing are all configured with clicks, on the live Salesforce record rather than a separate switch.
What is the difference between a Salesforce-native contact centre and a CRM-integrated one?
A CRM-integrated stack connects to Salesforce through an API or CTI adapter, so call and CRM data sync across afterwards, AI acts on a separate layer fed only what’s synced, and a routing change means a request to IT or the vendor. A Salesforce-native platform like Natterbox runs inside the org itself: one record updated live, AI acting directly on it in real time, and routing changed with clicks rather than a ticket.
Does Natterbox work with Salesforce Service Cloud Voice?
Service Cloud Voice is Salesforce’s own native telephony layer, and Natterbox provides that same core telephony natively as well, so most teams run one or the other rather than both. If you’re currently on Service Cloud Voice, ask your Natterbox contact about the migration path.
What is outbound voice AI?
The platform starts the conversation, not the customer. A Salesforce event such as a renewal date, a missed payment or a new lead triggers an AI voice agent to call, handle the conversation and write the outcome back to the record, within compliance rules like do-not-call scrubbing and permitted calling hours.
How quickly can we go live?
Weeks to months, depending on scope, configured with clicks rather than code. Secret Escapes went live with AI agents in six weeks, and Revolut rolled out to 1,000+ sellers across 11 countries in weeks.
What if we’re already tied into a contract with another vendor?
Most teams don’t wait for a renewal date to start. You don’t need to rip out the existing phone system, you can begin alongside the current stack on a single channel, or on outbound AI, where there’s usually no incumbent contract at all. Prove it on one use case, then expand as contracts come up for renewal.
How much does Natterbox cost?
Pricing depends on the number of agents, channels and AI capability you need. See full pricing at natterbox.com/products/pricing, or book a demo for a number based on your setup.