SALESFORCE TELEPHONY
Salesforce telephony, from one team, not two vendors.
Telephony, numbers, routing and recording, built in-house across eight global data centres, running natively inside your Salesforce org rather than syncing back to it.
From live customers
Trusted by 400+ global contact centres.
Customer results verified June 2026 · Available on the Salesforce AppExchange · SOC 2 Type II and ISO 27001 compliant
A phone system that’s really just a wrapper costs you twice.
Two vendors, two support paths
When a call drops or a line goes quiet, the first question is whose fault it is, the carrier’s or Salesforce’s, before anyone can start fixing your problem. Two vendors means two support queues, and neither one is on the hook for the whole thing, and it’s your call that’s still down.
Voice data lands with the carrier first
A call happens on the carrier’s network, then Salesforce finds out once the two systems next sync. In between, your record doesn’t reflect what actually happened. It reflects what happened last time the two systems talked to each other.
A fix becomes two tickets
Change a number, add a queue, adjust a routing rule, and the request usually needs to go through whichever vendor owns that part of the stack. One change, two tickets, and a wait on both.
This is the frankenstack tax: two vendors doing one job, and you’re the one stitching them together.
One phone system. Inside your org.
Numbers and calling bundles
Numbers, calling bundles and the underlying voice network are all Natterbox’s own, provisioned and billed in one place rather than split across a carrier and a separate Salesforce layer.
Recording and compliance
Call recording, pause and resume, compliance announcements and a full audit trail all run natively. It’s carrier-grade voice built in-house over 16+ years, across 8 global data centres, not a reseller arrangement.
Routing configured
A routing change is a setting inside Salesforce, changed with clicks by whoever owns it, not a request that goes to a separate console or a separate company.
Trusted by 400+ global contact centres
Is this the right fit for you?
Built for teams already running Salesforce as their system of record, with real call volume and numbers to manage. If your telephony needs to stay on-premise, or Salesforce isn’t where your customer data lives, this isn’t the right fit.
See it on your own org
See your own numbers and calls running inside Salesforce.
“Natterbox connects perfectly with Salesforce… It also helps our field team keep data clean and accurate, even while on the move.”
Is this an actual phone system, or a connector to one?
An actual phone system. Telephony, numbers and calling bundles are Natterbox’s own, built in-house across 8 global data centres, running natively inside your Salesforce org rather than synced back to it from somewhere else.
How long has Natterbox been doing carrier-grade voice?
16+ years, across 8 global data centres.
Does this remove IT from the process entirely?
No, but it changes what they spend time on. Routing and configuration changes happen with clicks inside Salesforce, not tickets to a separate vendor.
How quickly can we go live?
Weeks to months, depending on scope, configured with clicks rather than code.
How much does this cost?
Pricing depends on the number of agents, channels and AI capability you need. See full pricing at natterbox.com/products/pricing, or book a demo for a number based on your setup.
Telephony is one piece of a bigger platform.
Carrier-grade voice inside Salesforce solves the specific problem of running two vendors instead of one. It’s part of a wider Salesforce-native contact centre: CTI, an outbound dialler, IVR and call routing, all on the same platform, with an AI workforce layered on top to handle volume without more headcount.