How Revolut scaled global sales communications to 1,000 sellers and counting
Revolut is building the world’s first truly global financial superapp, helping people get more from their money through personal and business banking. Since its formation in 2015, Revolut has experienced rapid global growth, with operations across Europe, the US, and beyond. Today, its sales teams span 11 countries and more than 1,000 sellers worldwide.
1,000
sellers live globally in a matter of weeks
↑
Strong uptick in outbound call pickup rates
100%
of visibility of all calls in Salesforce
Challenge
Revolut moves fast. Their telephony platform wasn’t keeping up.
Revolut had only been operating within the Salesforce ecosystem for around 18 months when the limitations of its existing telephony provider became clear. With a global sales force growing rapidly, Revolut needed a telephony platform that could keep pace: natively embedded in Salesforce, highly customisable, and built to grow with them.
Limited Salesforce integration
Revolut’s engineers needed to be able to get hands-on with their telephony platform, customising it, maintaining it, and surfacing all voice data directly within Salesforce. Their previous provider fell short. As David Hewett, Global Head of Sales Tools and Product Owner, put it: “If there’s data not on the platform, then frankly it’s not much use to us.”
Scalability concerns
With ambitious growth plans and sales teams in markets ranging from the UK and Germany to the US, Revolut needed to roll out a unified telephony solution across thousands of users simultaneously, without months of implementation time or heavy internal resource overhead.
Coaching and performance visibility
Sales managers lacked the real-time tools to coach their teams effectively. There was no easy way to listen in live to calls or intervene when needed, which was a critical gap for a performance-focused sales organisation of Revolut’s scale.
Solution
A seamless, Salesforce-native telephony platform, live across 1,000 sellers in weeks. Natterbox replaced Revolut’s existing telephony provider with a comprehensive, fully Salesforce-native voice solution. The implementation covered 1,000 users across 11 countries.
Native Salesforce Integration
Natterbox runs entirely within the Salesforce platform, enabling Revolut’s engineers to customise, maintain, and automate workflows, with all call data surfaced natively.
Intelligent Inbound Routing
Calls are routed based on contact ownership, country-specific opening hours, recording consent rules, and missed call task creation. Everything is controlled via Salesforce Routing Policy objects.
Global Outbound Dialling
Click-to-dial from any Salesforce record, DDI management, opt-out compliance checking, and dynamic dial lists help sellers spend more time selling.
Live Coaching & Supervision
Sales managers can listen live, whisper, or barge into calls in real time, delivering in-the-moment coaching across Revolut’s global sales teams.
Call Recording & Compliance
Calls are recorded with configurable consent flows, including country-specific rules for Germany. Recording Access Profiles ensure data is visible only to authorised users.
Scalable User Management
Bulk user templates allow Revolut to deploy Natterbox licences, group memberships, and skill assignments to hundreds of users at once, enabling rapid onboarding as the team grows.
Coming Next: WhatsApp for Business
With their voice foundation in place, Revolut is now rolling out WhatsApp for Business as a second channel through Natterbox. Fully embedded in Salesforce, the deployment is built around the same principles as the original implementation: automation, compliance, and zero disruption to existing workflows.
Speed-to-lead automation
When a lead is created in Salesforce, a pre-approved WhatsApp template fires automatically via Apex, reaching the prospect within seconds of form submission.
Unified inbox, no new tools
Incoming WhatsApp messages surface directly inside the Natterbox CTI, so sellers manage voice and messaging from one place without leaving Salesforce.
Compliance built in
Attachment blocking, keyword-triggered opt-out handling, and automatic “Do Not Contact” updates in Salesforce keep Revolut on the right side of regulations across every market.
The implementation itself took just a few weeks from kickoff to go-live, and rolling out to the full global user base required little more than a single action. “It was almost one click of a button to roll out to our thousand sellers from around the world,” said David Hewett.
“By having it on platform, it enables our Salesforce engineers to get hands-on with the product and start to customise it and maintain it, and really give us all of that data visibility within the platform as well.”
The Results
Positive feedback across the board, from frontline sellers to senior management. Since migrating to Natterbox, Revolut has seen measurable improvements across key sales metrics and team satisfaction.
- Strong uptick in outbound call pickup rates, giving sellers greater confidence in their outreach efforts
- Sales managers now actively use live listen-in for real-time coaching, cited as one of the most valued features of the platform
- 1,000 global sellers onboarded in a matter of weeks, with minimal disruption to business operations
- All call data surfaced natively within Salesforce, enabling accurate reporting, Salesforce Flow automation, and complete pipeline visibility
- Scalable user management means new hires can be provisioned rapidly as Revolut continues its global expansion
- Country-specific compliance requirements (including call recording consent and communication opt-out rules) are fully automated within the platform
WhatsApp for Business: anticipated outcomes
- Faster response to inbound leads, with automated WhatsApp outreach triggered the moment a new Salesforce record is created
- Sellers managing voice and messaging from a single interface, reducing tool-switching and keeping all activity logged in Salesforce
- Consistent compliance across all markets from day one, with opt-out rules and attachment controls enforced automatically
- A second high-reach channel that works alongside voice, giving sales teams more ways to connect with prospects on their terms
“Overall, the feedback since we made the migration to Natterbox has been really positive. Natterbox is very agile, very driven, ultimately very committed to setting up our journey with the platform for success.”
Looking to the Future
A platform built for where Revolut is going, not just where they are today. From replacing a legacy telephony provider to deploying a globally scaled voice solution for 1,000 sellers, and now expanding into WhatsApp as a new digital channel, the Revolut and Natterbox partnership continues to deepen. At every stage, the common thread is clear: a native Salesforce integration that gives Revolut’s engineers real ownership of their communications stack, and a partner that moves at Revolut’s pace.
As Revolut’s ambitions grow, the Natterbox platform grows with them.
Ready to scale your sales team on Salesforce with Natterbox?