Use Case: Sales

• Skedaddle Humane Wildlife Control

  

  Skedaddle faced significant challenges in managing and tracking calls from multiple service lines, including wildlife control, pest control, and professional holiday decorating. They had to handle over 100 numbers, with some being used specifically for pay-per-click tracking. Their previous system, Dialpad, lacked the detailed reporting needed to track the source of each call accurately. This…

• Sweaty Betty

  

  As Sweaty Betty continued to evolve, they realised the importance of having a reliable phone network to connect with their customers. With their existing CRM system reaching the end of its support, they switched to Salesforce as its replacement. Additionally, since Sweaty Betty’s agents work remotely, the challenge was to find a solution that would…

• Accquis

  

  Accquis had been a long-time advocate and user of Salesforce CRM, incorporating various features like websites, email systems, and voice telephony. However, they were facing a significant challenge with their existing voice system – it simply wasn’t meeting their needs and lacked integration with Salesforce. This meant they couldn’t take full advantage of the invaluable…

• Talixo

  

  Having been established as a start up in Berlin in 2012, Talixo quickly grew to become a leading taxi and limousine booking operator across more than 1000 global cities.

• Twenty7tec

  

  Founded in 2014, Twenty7tec has grown from startup to a leading provider. During this period of growth the business has grown quickly and focused on expanding the client base whilst operating with 3 distinct systems for CRM, Customer Support and Telecommunications. Whilst this approach has served Twenty7tec well, our internal systems and processes had not…

• Christies Direct

  

  Like any business taking card payments over the phone, Christies Direct need to be PCI DSS Compliant, ensuring their customers details are safe and the business isn’t liable for any fines or fees due to non-compliance.

• BuyACar

  

  BuyaCar knew that purchasing a vehicle is a big investment so it wanted to make the process as simple and easy as possible for its customers. The company also wanted to make the process customer-centric by assigning every customer their own account manager. To do so, BuyaCar needed a phone system that could easily route customers…

• Engage Partners

  

  Engage Partners relies on telephone communication for over 90% of their contact with clients. Because of this, the company needed a reliable phone system that would maximize  employee productivity.

• Naked Wines

  

  Initially, Naked Wines were looking for a way to gain more control over their call queues to better serve their customers while helping their call center agents deliver world class service. In addition, the need to ensure visibility across the call response times meant the chosen technology had to be very advanced to keep up…

• Moneyfarm

  

  Despite being a digital-first business, being able to connect customers with human investment consultants lies at the heart of Moneyfarm’s business. Offering a more human and secure communication to customers was critical.