SALESFORCE DIALLER
Your dialler pulls a list out of Salesforce. Ours fires from the record.
Outbound calls triggered by what changes in the CRM. A renewal date, a new lead, an overdue balance, a completed form. No list to build, no list to import, and every call written back to the record as it happens.
From live customers
Trusted by 400+ global contact centres.
Customer results verified June 2026 · Available on the Salesforce AppExchange · SOC 2 Type II and ISO 27001 compliant
Lists go stale before you’ve finished dialling them.
A list is a snapshot
The moment a list gets pulled, it starts going stale. By the time your rep reaches row 40, a payment might have landed or a deal might have closed for rows 1 through 39, and a static list can’t tell your rep that it happened.
Leads are called in list order
A list gets worked top to bottom, not hottest to coldest. The lead who filled in a form ten minutes ago waits behind forty rows of people who filled in the same form last week.
Most intent arrives after hours
A lot of genuine buying intent shows up outside the working day, a form filled in at 9pm, a missed call at 7am. By the time your team’s dialling again, the moment that made someone want to talk has usually passed.
All three come down to one thing: a list is out of date the moment someone pulls it.
No list. Just the record.
Triggered by CRM events
A renewal date, a new lead, an overdue balance, a form just submitted: any of these can start a call automatically, the moment they happen in Salesforce. There’s no list to build first and nothing to remember to run.
Multi-step sequences
A sequence can move from a text, to a call, to a person, without anyone setting it in motion by hand. The same AI agent handles both directions too, it calls out on schedule and picks up when the customer calls back.
Every call written back
The outcome of every call, reached or not, lands on the record as it happens. Nothing needs exporting to a spreadsheet and reimporting later, there’s no spreadsheet in the process at all.
Repeatable outbound use cases: account activation, appointment booking and reminders, renewals, lead qualification, payment reminders, proactive check-ins.
Trusted by 400+ global contact centres
Is this the right fit for you?
Built for teams already running Salesforce as their system of record, with outbound volume worth automating. If your calling data has to stay on-premise, or Salesforce isn’t where your lead and account records actually live, this isn’t the right fit.
See it on your own org
See your own Salesforce data driving real outbound.
“From the very start, it was obvious to us that Natterbox had their finger on the pulse.”
Is this just another power dialler?
No. A power dialler still works a list you’ve built. Natterbox triggers a call from a change in Salesforce itself, a renewal date, a new lead, an overdue balance, so there’s no list to build or import in the first place.
Is the outbound AI unattended?
No. Every AI agent runs inside defined guardrails and personas, and hands off to a person the moment a call needs judgement or hits a real edge case.
Does this replace our SDRs or collections team?
No. It handles volume, timing and the first attempt. People handle the conversations that need judgement.
How quickly can we go live?
Weeks to months, depending on scope, configured with clicks rather than code.
How much does this cost?
Pricing depends on the number of agents, channels and AI capability you need. See full pricing at natterbox.com/products/pricing, or book a demo for a number based on your setup.
The dialler is one piece of a bigger platform.
Event-triggered outbound solves the specific problem of a list going stale. It’s part of a wider Salesforce-native contact centre: telephony, CTI, IVR and call routing, all running inside the same org, with the same AI workforce handling both sides of the conversation, the calls it makes and the calls it answers.