You review 2% of calls. We review 100%.
Natterbox AI Advisor scores every call against your own criteria, automatically, in Salesforce. No sampling, no guessing which 2% to check.
Proof, not promises
Full coverage, not a bigger sample.
Tide
QA went from a manual sample to full coverage without adding a single reviewer. Every call is scored the moment it ends, against Tide’s own criteria.
Read the storyNational Dental Care
Around $13.5k a year back, previously spent on manual spot-checks. That time now goes into coaching, not searching for calls to check.
Read the storySeattle Sounders FC
Coaching moved from occasional to constant. With every call scored, the team could see exactly where hold times were breaking down and fix it.
Read the story
The gap
Your QA team can only be in one call at a time.
Most teams score a small, random sample and hope it represents the rest. It usually does not.
The manual way
A reviewer picks a handful of calls a week. The other 98% go unscored.
With AI Advisor
Every call is scored the moment it ends. Nothing is left to chance.
The fix is not a bigger sample. It is scoring every call automatically, inside Salesforce, against criteria your team sets.
How it works
Every call gets a scorecard. Automatically.
Step 1
Set your criteria
Build the scorecard around what your team actually checks for today. Compliance lines, tone, resolution, whatever matters to you.
Step 2
Every call gets scored
AI Advisor scores each call the moment it ends, straight into the Salesforce record. No queue, no backlog.
Step 3
Coach with evidence
See patterns across every agent and every call, not just the handful someone happened to pick this week.
Who it helps
Full coverage changes what everyone can see.
Your customers
The same standard every time
What good sounds like stops depending on who picks up, or how busy the queue was that afternoon.
Your agents
Consistent, not selective
Everyone is scored against the same criteria, every time. No one gets singled out because their call happened to be picked.
Insight from every call
One scored record per conversation, feeding all four.
Your QA lead
Real coverage, not a guess
Know what actually happened on every call, not just the ones someone had time to pull.
Your business
Risk caught early
A missed disclosure or a compliance slip shows up the day it happens, not months later in an audit.
How to start
See what full coverage would show you.
Book a 20-minute call. Bring a sense of what your team checks for today, and we will show you what AI Advisor would catch across every call, not just the sample.
Available on the Salesforce AppExchange · SOC 2 Type II and ISO 27001 compliant
FAQ
Does Natterbox score every call, or just a sample?
Every call. AI Advisor scores 100% of calls automatically as soon as they end, so you are not choosing which 2% to check and hoping it is representative.
Can we set our own QA criteria?
Yes. The scorecard is built around what your team already checks for, whether that is a compliance disclosure, a tone standard, or a resolution step. Nothing is a fixed, generic template.
Does this replace our QA team?
No. AI Advisor does the scoring on every call. Your QA lead decides what gets checked and does the coaching. It removes the sampling problem, not the people.
How long until we’re live?
Most teams are scoring calls within weeks, since the criteria are built from checks your team already runs. Tide went from a manual sample to full coverage without adding headcount.
What does Natterbox cost?
Pricing depends on the number of agents, channels and AI capability you need. See full pricing at natterbox.com/products/pricing, or book a demo for a number based on your setup.