Natterbox announced as a finalist in UK Customer Experience Awards 2017

Natterbox, today announced that it has been shortlisted as a finalist in the Technology and Telecoms category of the UK Customer Experience Awards 2017.

Neil Hammerton, CEO, Natterbox comments, “We are delighted to be a category finalist for this prestigious award. Customer experience is key – 66% of consumers are likely to switch brands if they do not receive personalised service and 87% of buyer loyalty is influenced by an immediate response to support requests, with buyers rating the phone as being one of the most critical channels for getting help. We at Natterbox, bring the phone system and contact centre into Salesforce to enable our customers to globalise their operations and deliver exceptional levels of service.”

Since its launch 8 years ago, the UK Customer Experience Awards has grown year on year with over 200 different companies entering categories in 2017. The awards are judged by a panel of independent business men and women, using scoring methodology and criteria endorsed by Cranfield – the leading business school. Winners will be announced on 28th September at an award ceremony at ExCel, London.