How To Create an Experience Your Customers Will Never Forget
Natterbox Team
Having voice integrated within your Salesforce with Natterbox and Service Cloud Voice brings many benefits, but are you making the most of it when it comes to enhancing customer experience?
Natterbox was joined by Neil Armstrong, Director of Product Management, Service Cloud at Salesforce for our recent Service Cloud Voice Masterclass.
This fantastic session provided the perfect opportunity to showcase how Natterbox and Salesforce have created the perfect partnership, and explain why voice remains the number one communication channel for contact centers around the world, despite the growth of automation, AI, bots and other technologies. The Masterclass also showcased a high level demo of 3 golden tactics you can leverage in Service Cloud Voice to deliver a frictionless customer experience and enhanced insights into your center performance.
- Empower your Agents
Provide your agents with the right information using Einstein Next Best Action
- Provide Complete Visibility
Build Salesforce reports to improve contact center performance and see what is working for your teams.
- Offer Personal & Proactive Support
Create and maintain your customers’ telephony experience in real time
If you missed the webinar, or just want a recap, you can watch it here.