Role of ChatGPT in Call Coaching

There’s a lot of talk about Artificial Intelligence (AI) and in particular ChatGPT, one of the most well known Generative AI tools. This type of artificial intelligence is capable of generating text, images or other media in response to prompts. Generative AI models learn patterns and structure of the data they are provided and then generates new data based upon similar characteristics.

Our recent webinar, looked at how generative AI, such as ChatGPT has the ability to revolutionize customer satisfaction and agent efficiency in a contact center environment, in particular how it can be used to improve agent call coaching.

Natterbox experts, Chris Martin, President and CSO, Jamie Cooper, CPO and James Radford, Product Manager, explained ways that ChatGPT could be a powerful tool for those looking to improve their call coaching.

The webinar discussed how AI can Analyse Call Recordings at Scale, how Coachable Moments can be identified in seconds and how Actionable Recommendations can be provided to create customer service superstars. There was also a short demo showing the technology in action and how it could be used within Natterbox Insight.

If you missed it, or just fancy watching it again, you can watch it here on demand.