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Watch On-Demand – The Role of ChatGPT in Salesforce Administration

Natterbox Team


In our webinar series, we’ve been exploring the practical applications of AI across customer service.

The disruptive nature of generative AI lies in its potential to revolutionize various industries. In customer service, for instance, it enables companies to deliver highly tailored and personalized experiences to their customers. By analyzing vast amounts of data, generative AI can generate responses and solutions that are uniquely customized to each individual, taking customer service to a whole new level.

Hosted by Natterbox President and CSO Chris Martin, CPO Jamie Cooper, and Product Manager James Radford, this third episode looked at how Generative AI combined with Salesforce flows helps you build inbound IVR journeys using customizable prompts to drastically simplify the flow creation process and lowers barriers for non-technical users. We also showed how you can go one step further, by using AI analytics to ensure your IVR flows deliver the ideal outcome of each call.

In this webinar, you’ll learn how to:

  • Create and modify personalized IVR flows using prompts to describe what kind of inbound customer journey you want to build, and see it built in near real-time, instead of having to build each flow manually, step by step. No coding experience required
  • Use outcome-led prompts e.g. reduce call abandonment by 30% or increase first-call resolution, and see how AI tests and refines your journeys to ensure you delight your customers, improve efficiency and drive business success.

If you missed the live session or just want a recap, you can view the webinar recording.