Webinar: The Role of ChatGPT in Call Coaching

In today’s fast-paced business environment, contact centers face the challenge of delivering exceptional customer experiences while ensuring agent performance remains top-notch. Advancements in artificial intelligence (AI) are revolutionizing the way contact center call coaching is conducted. By harnessing the power of AI, organizations can gain valuable insights, automate processes, and enhance agent training to achieve superior customer satisfaction.

You’ve probably heard of ChatGPT, it seems everyone is talking about it and how it’s normalizing Artificial Intelligence (AI). But what does ChatGPT and AI really mean for contact centers? Join us in this webinar series as we explore practical applications of AI across customer service.

In this first webinar, we’ll explore the role of ChatGPT as it relates to call coaching. Learn how AI can be deployed in your contact center to:

• Enable managers to quickly identify areas for improvement across agent engagements
• Improve overall coaching feedback from managers
• Allow managers to spend more time coaching their team and less time observing and monitoring calls

Hosted by Natterbox experts: Jamie Cooper, Chief Product Officer, Chris Martin, President and Chief Strategy Officer and James Radford, Product Manager.

Join us on June 13 at 11am CT/5pm BST

Register today here