Webinar: What does ChatGPT and AI really mean for contact centers?

In this webinar series, Natterbox explores the practical applications of AI across customer service. In our first webinar, we discussed the role of ChatGPT in Call Coaching, which you can watch on-demand here.

In this second episode, we will be exploring how the role of ChatGPT enhances the functionality of your voice IVR, enabling more effective customer conversations.

You’ll learn how AI-assisted responses;

• Automates routine inquiries and routes calls to appropriate departments or self-service options, so fewer live agents are required to handle basic interactions
• Intelligently analyzes customer inputs, call history, and other relevant data to determine the most appropriate outcome of each call
• Improves first-call resolution rates, reduces wait times, and enhances overall customer satisfaction

Register today – Here