Natterbox Announces its Latest Integration for Service Cloud Voice on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Chicago, June 17, 2021 – Natterbox has today announced its latest integration with Salesforce’s Service Cloud Voice product. Service Cloud Voice brings together phone, digital channels and CRM data in one central view for service agents. Customers can now connect their preferred phone solutions into Service Cloud Voice with Service Cloud Voice for Partner Telephony, creating a unified agent and digital channel experience to deliver a faster, smarter and more personalized service.

Natterbox

Natterbox’s integrated telephony solution routes calls all on one platform and gives real-time, on-screen voice transcription to call agents. The new integration with Service Cloud Voice aims to make telephony a seamless experience for customers, supporting them with any telephony scenario regardless of existing infrastructure. Customers can now take control of their own telephony inside Salesforce, whether they want to remain with their current provider, integrate with Microsoft Teams or use Natterbox’s own cloud PBX.

Comments on the News

We are excited about this latest Service Cloud Voice integration which will provide an enhanced telephony experience for our customers. Natterbox works with any phone system, meaning our customers do not have to rip out existing infrastructure if they don’t want to, providing much greater flexibility.

Neil Hammerton, CEO, Natterbox

Natterbox is a welcome addition to the Service Cloud Voice ecosystem. The expansion of Service Cloud Voice for partner telephony enables customers to integrate the telephony experience natively within the agent workspace, combined with CRM data, process and voice intelligence.

Patrick Beyries, VP of Product Management, Service Cloud.

About Natterbox

Natterbox is a leading provider of global voice solutions for Salesforce. It facilitates better, more aligned business conversations through innovative, end-to-end business telephony. Through its technical expertise and a foundational commitment to long-term partnerships, Natterbox has helped over 600 organizations, including Fruit of the Loom, GE, and Groupon, improve customer service, enhance sales productivity, and engage in data-driven decision-making. Natterbox was founded in 2010 and has offices in London, Chicago, and Sydney. It is available on Salesforce AppExchange.

About Salesforce AppExchange 

Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 6,000 listings, 9 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge. 

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