Press Release
Natterbox Extends its Contact Center Solution with Launch of SMS
Natterbox Team
Chicago, October 3, 2023 – Natterbox, a leading provider of global contact center solutions proudly announces the addition of SMS capabilities to its communications platform. With this addition, businesses can now use SMS to interact with their customers and prospects to improve the experience and drive enhanced levels of engagement and personalization.
SMS offers a fast and convenient way for companies to connect with their customers without disrupting their daily routines. By leveraging Natterbox SMS, businesses can streamline their customer service operations, drive efficiency, and deliver wow moments through personalized, real-time support. With custom SMS templates and automated messages all delivered through Salesforce, contact center agents can enhance their engagement while maintaining a human touch.
We understand the value and power of conversations, no matter where they take place. By introducing SMS capabilities to our contact center solution, we’re giving businesses the ability to turn any conversation into a meaningful connection. It’s about providing the flexibility and convenience that customers expect, while ensuring a consistently seamless cross-channel experience.
Natterbox SMS marks an exciting step in our omnichannel approach, as we remain committed to making every customer interaction meaningful.
– Jamie Cooper, Chief Product Officer at Natterbox
No matter the purpose – resolving queries, following up on purchases, or simply providing support – Natterbox SMS empowers businesses to connect with their customers on a whole new level.
For more information about the solution, visit natterbox.com/sms.