What to Expect from Salesforce World Tour NYC

Want a glimpse into the future of CRM, AI, Data and Trust? These are the key talking points of Salesforce World Tour NYC!

Taking place at the Javits Center on April 25th, 2024, the event is set to be an immersive experience jam-packed with learning, networking, and exploring the latest trends in CRM.

It’s a full day – from 9 am to 5 pm – giving you a golden opportunity to browse a wide range of booths, attend informative talks, and get hands-on with live demos that’ll leave you feeling inspired.

Whether you’re just starting your Salesforce journey, or you’re a seasoned pro looking to gain some extra knowledge, there’ll be something for everyone to enjoy.

What should you expect?

One of the best exhibitions you’ve ever attended, with a room full of experts that can support your business, from resolving operational issues, to software that will help your business grow. At the Salesforce World Tour NYC, you’ll have the unique opportunity to check out some of the latest innovations in the field, including:

The Power of AI

CRM systems have taken big steps forward by integrating AI technologies, making customer interactions smoother and business operations more efficient. The biggest AI advancements in CRM include:

• Voice Automation and Conversational UI
• Real-time speech analytics
• Predictive analytics
• Automated lead scoring and prioritization

However, it’s hard to see how AI can support your business, and the ease of which you can implement it. That’s why it’s a key topic at World Tour NYC to empower you with knowledge, as well as allowing you to see for yourself how AI is transforming CRMs with on stand demos.

The Importance of the Customer Journey

It’s an evolving topic, with the customer expecting a higher level of service, and communications needing to be connected across multiple touch points such as phone, email, webchat, SMS and social media.

Ensuring you are consistent, compliant and available across multiple channels has never been so important. At World Tour NYC, you’ll be able to learn more about this, but also be integrated with solutions that can help you manage this with ease.

For example, Natterbox’s drag and drop policy builder creates call routing based on Salesforce information, meaning your customer gets to the correct agent quickly, and your agents time is used more efficiently. If you book a demo with us, we’ll also be able to show you our fully compliant SMS integration and our future roadmap to ensure your contact center is successful across multiple channels.

How Data and Trust should always be decision makers

As we step into 2024, navigating the complexities of data privacy has never been more paramount. World Tour NYC is poised to offer a deep dive into this important topic, with industry experts sharing their insights on the evolving landscape. At the heart of these discussions will be the adaptation of Customer Relationship Management (CRM) systems to the new era of data privacy, emphasizing the importance of data security and compliance.

The spotlight will be on essential features such as user access controls, ensuring only authorized personnel can access or modify sensitive information, and data encryption, to protect the privacy and security of data.

These conversations aim to highlight the criticality of these features in safeguarding customer data integrity and security, especially as regulations around data privacy grow increasingly stringent.

Visiting Natterbox at World Tour NYC

During your visit, you won’t want to miss the Natterbox team at Stand 203. We’re excited to show you how our solutions makes running a Salesforce contact center easy, whilst taking customer interactions to the next level.

Need more reasons to visit us? Here’s our top 3…

• Natterbox is fully dedicated to our partnership with Salesforce, offering an exclusive solution. This allows you seamless access to all Natterbox features directly through your Salesforce account, eliminating the need to juggle multiple platforms for managing your contact center.
• Natterbox is committed to innovation, offering a unique AI feature known as Natterbox Insight. This tool provides speech analytics and call summaries, marking just the beginning of the cutting-edge features you can expect when forming a long-term partnership with us.
• Natterbox are easy to work with, from our sales team helping you get a package that benefits you, to our customer success managers who will work with you to ensure we’re supporting you as a valued partner, not a number.

Want to hear more? Pre-book your on stand demo to guarantee a slot to speak to our team.

Not sure what to ask? Here’s some questions to help: 

• How does Natterbox guarantee seamless integration with Salesforce?
• Can you walk me through how Natterbox supports remote workers and keeps them connected?
• What measures does Natterbox take to make sure customer data within Salesforce is secure?
• What type of support does Natterbox offer during the setup process, and is there any ongoing support provided?
• Is Natterbox a scalable solution? Can it accommodate my company’s growth?
• What sets Natterbox apart from other voice service providers in the market?
• Do you have any more customer testimonials or stories showing the positive impact of Natterbox?
• Are there any upcoming features or developments from Natterbox that we should be excited about?
• How does Natterbox stay ahead of the curve in terms of technological advancements and improving the customer experience?