AI Assist takes the burden of post-call administration off agents and sales reps, allowing them to focus on delivering high-quality customer and buyer experiences. By streamlining wrap-ups, Salesforce updates, and follow-up actions, AI Assist enables agents to focus on meaningful conversations while ensuring consistent, data-driven actions that follow best practices and deliver seamless customer interactions.
Free Up Agent Time to Focus on Customers
61% of a contact center agent’s time goes to administrative tasks, leaving just 39% for real customer interactions. AI Assist transforms this by automating post-call processes—such as wrap-up codes, documentation, and Salesforce updates—freeing agents to focus on what matters most: delivering exceptional service.
Accurate, Effortless Data Capture
AI Assist automatically analyzes each call and updates relevant Salesforce fields—such as those tied to cases, contacts, or other key records—ensuring critical information is captured accurately and effortlessly. Reduce human error, enhance data integrity, and keep records consistently accurate and reliable.
Easy, Personalized Follow-Ups
AI Assist automates timely, personalized follow-up content—like emails and messages—empowering agents to engage customers more effectively and build lasting trust.
Seamless Next Steps for Every Call
AI Assist provides agents with actionable next steps after each call—such as automatically scheduling follow-up calls or updating customer records—ensuring that no follow-up tasks fall through the cracks.
Ready to streamline post-call work with AI automation? Discover how by registering for our AI Assist webinar!
Key Features
AI Prompt Studio
Create customized AI-driven prompts tailored to your business needs, powering automation programs with flexibility and precision.
Automated Wrap-Up
Automate post-call tasks like wrap-up codes and documentation, allowing agents to focus on delivering exceptional service.
Auto-Update Fields
Automatically update Salesforce with accurate call data, ensuring critical information is captured and stored properly.
Next-Step Actions
Provide agents with AI-powered next steps, driving faster resolutions and maintaining service continuity.
Generate Follow-Up Communication
Generate personalized follow-up emails and messages, enabling faster and more efficient post-call engagement.
Compliance Monitoring
Ensure regulatory and policy adherence with AI-driven compliance checks, reducing risk and maintaining performance standards.
Start Driving Results for Your Business
See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. Whatever your role, Natterbox can be tailored to you.
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